Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.
BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Under the supervision of the Program Manager the Community Health Advocate is responsible for providing advocacy problem-solving and case management services to adult patients served by the High Touch, High Trust Program, developing an interdisciplinary service plan based on those identified needs, facilitating access to social service resources and other internal and external resources, monitoring the patients progress, and problem-solving with patients in role-appropriate ways to both accelerate and enhance access to concrete supports. Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for BMC and funding agencies contract monitoring reports as required.
Services provided may include: one-on-one work, family work, and/or interdisciplinary group work to meet the program’s goals. Community Health Advocates help plan the type and length of support needed in consultation with client, referral source, and MLP partner, and with the Program Manager and PI. This position requires good organizational skills and the ability to work both independently and as part of a team and will require the Community Health Advocate to provide assessments and interventions both in the community as well as on the BMC campus.
1) Assessment:
* Provides problem-solving and case management services for patients (medical and social case management) under the supervision and direction of the Program Manager.
* Screens and assesses patients to identify any barriers to psychosocial health, to timely and appropriate care, and to concrete supports
* Formulates problem-solving and case management plans in partnership with supervisor and MLP partner
2) Addressing Needs
* Monitors patients progress via patients level of engagement in outpatient care and/or substance abuse programs, adherence to treatment plans, successful warm hand-offs to social service resources, and actual ability to access concrete supports
* Ensures that patients have and maintain medical insurance coverage for engagement in care.
* Assists with linking and scheduling outpatient visits and follow-up as needed
* Assists patient in addressing and overcoming barriers with a range of concrete supports, including but not limited to: healthcare support services, social work, financial assistance, child-care and caregiver support, housing, support with utility bills, food, financial entitlements, clothing, transportation, food pantries, violence prevention, social isolation and any other appropriate community resources.
Provides application support and facilitates warm hand-offs to social services as appropriate.
Partners with MLPB to secure legal specialists for patients when their barriers to concrete supports are legally acute/complex.
* Provides education, counsels, and supports clients. Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings based on standardized MDPH CLAS standards. Coordinates with Interpreter Services, as needed.
* Develops and maintains strong relationships with the community and resources to ensure patient access
* Collaborates and coordinates with health care team members, including social work, to promote positive prevention, harm reduction.
3) Compliance and Contract reporting:
* Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record and the research database.
* Timely data entry (generally within 1 week of receipt of data) into the electronic medical record and the research database
* Complies with weekly supervisory meetings for ongoing troubleshooting and data reporting
* Complies with weekly interdisciplinary group meetings (HT2 rounds) with the Program Manager, MLPB and the Medical Director for ongoing troubleshooting
* Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames.
* Receives training as needed with our Community Health Advocate Subject Matter Expert to help with screenings and interventions.
4) Research
* Works closely with the Program Manager to ensure that patients are provided information about, and access to research studies and survivorship services and events.
5) Meets hospital-wide standards in the following areas:
* Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy
* Utilizes hospitals policies and standards as the basis for decision making and to support the hospitals mission and goals.
* Follows established hospital infection control and safety procedures
6) Other Duties:
* Participates in quality improvement initiatives, grant reporting, and in the preparation of program summaries
* Assists in the preparation of abstract writing and presentations for national conferences
* Provides other administrative and special project assistance as required or assigned by Program Manager
* Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
* Maintains competency in areas of responsibility to ensure quality of care.
* Maintains strict protocols of all confidential or sensitive information
* Attends hospital required and relevant training sessions or activities, as assigned by Program Manager
* Promotes a positive and collaborative work environment supportive of the hospitals missions and goals.
* Provides a link between the Emergency Department and other hospital departments.
* Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Medical Director
* Assists in orientation/training of new staff members and volunteers.
* Performs other duties assigned or as necessary.
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