Patient Care Tech

General:

1. Attends annual organization fire/safety and infection control training and maintains current knowledge of safety procedures within the Hospital and organization.

2. Satisfactory completion of PCT orientation competency checklist (attached).

Clinical:

1. Provides care under the clinical direction of an RN and/or charge nurse and according to the developmental level of the child.

2. Prioritize daily needs of patients and/or RNs.

3. Provides support to the nursing staff with vital signs, bathing, feeding, meal preparation, assisting with trach tie changes; other tasks assigned based on need and experience/training.

4. Charting vital signs, I&Os, weights & heights.

5. Feeds patients on the Feeding Program after completing necessary training.

6. Sets up blood work.

Bed Spaces:

1. Assists with set-up (admissions) and breakdown (discharges) of bed spaces & cleaning of the transport isolette after transports.

2. Empty patients individual dirty linen bag at bedside and wash as necessary.

3. Maintains supplies/stock at patient bed space and/or nurses station.

Formula:

1. Responsible for making formula and sanitizing equipment as per policy.

Nurses Station/Nursery/Medication Room/Supplies:

1 Communicates information concerning the patient and family to appropriate personnel. Provides end-of-shift report to oncoming PCT.

2 Answer phones, responds to patient and family requests, appropriately, courteously, and in a timely manner.
Notify Charge Nurse of any issues of concern.

3 Check supplies in IV basket as scheduled replacing as needed monitoring expiration dates.

4 Communicates any patient/staff supply needs to Service Aide.

Patient Equipment:

1. Responsible for cleaning and maintaining patient care equipment between patient usage.

Other Responsibilities:

1. Assist with Service Aide duties when needed.

Patient Care Assistant – Obstetrics Acute (FT Days)

At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.

Position Summary:

Under direct supervision of licensed personnel, the Patient Care Assistant is responsible for performing activities of daily living for patients and generally assist with the unit activities that support patient care in the Mother Baby unit at Miller Children’s and Women’s Hospital at Long Beach Memorial Medical Center. The Patient Care Assistant facilitates a safe, clean working environment and contributes to the health and safety of patients.

Minimum Requirements:

* Experience in an acute care healthcare setting is preferred.
* A current American Heart Association Basic Life Support for Healthcare Providers (CPR & AED) certification is required.
* Bilingual in Spanish preferred
* Great Customer Service

Patient Care Associate (PCA) – Float Pool

City

Eau Claire

State

Wisconsin

Telecommute

No

Department

Nursing

Why Mayo Clinic

This unique department comprised of small specialty groups of highly skilled experts that support patient care throughout the hospital.­ Nursing Support Services is home of the float pool, where staff are scheduled and work in a variety of hospital departments.­ The Nursing Support Services department values professionalism, teamwork, and accountability.

Position description

The patient care associate assists patients with delegated tasks of direct and indirect patient care, which support nursing practice under the direct supervision of a registered nurse. The patient care associate carries out designated activities that are within those functions limited by law to unlicensed nursing personnel. This includes assisting patients with activities of daily living, providing basic nursing care to patients and assisting in the maintenance of a safe and clean environment. Assists RN with procedures and treatments that require competence in advanced technical and manual skills.

Qualifications

High school graduate or equivalent.

Additional qualifications

Minimum of six months healthcare related experience preferred.

Flexibility (works flexible hours, which include days, evenings, nights, holidays, and weekends). Basic computer skills. Ability to read and communicate effectively in English. Verbal and written communication. Promotes team building. Self-directed. Able to adapt to unpredictable situations.

License or certification

Certified Nursing Assistant on State of Wisconsin Nurse Aide Registry (required to be in “non-expired” status upon hire).

Current Basic Life Support (BLS) Certification for the Healthcare Provider or CPR/AED for the Professional Rescuer or will obtain prior to hire.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.36 per hour.

Benefits eligible

No

Schedule

Supplemental/On-call/Per Diem

Hours / Pay period

Varies based on department need

Schedule details

This is a supplemental position, hours varies based off of department need. Will be scheduled at least 16 hours/4 weeks, one shift will be on a weekend. Rotating shifts.

Weekend schedule

At least 1 weekend shift/4 weeks.

Site description

Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin – Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, Eau Claire was ranked #4 on the list of “Americas best towns” (Outside Magazine, 2015) The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, …… ).

Category

Nursing, Other Patient Care

Career profile

Nursing

Job posting number

94515BR

Recruiter

Jennifer Schindeldecker

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Email

Patient Access Svc Spec II, Patient Services – ED

As one of the nations leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children even those who may never enter our doors through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.

Nemours is seeking a Patient Access Svc Spec II to join our team in Wilmington, DE.

The Patient Access Service Specialist II (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification and authorization, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.
The PASS are required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.

Essential Functions:

1.Interviews patient guarantors face to face to complete efficient and accurate registration , which includes demographic, geographic and financial information.

2.Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.

3.Provides patient and/or family with information required by state and federal regulations.

4.Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co-workers, payors, etc.

5.Notifies payors of all urgent and emergent admissions and ensures that required pre-authorizations have been obtained.

6.Coordinates with nursing staff to timely process patient transfers and discharges.

7.Verifies insurance benefits and eligibity by utilizing all available resources.

8.Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission.

9.Collects all applicable co-pays and posts to the patients account.

10.Assists with proper patient identification.

11.Willingness to assume certain functions in the absence of a lead.

Requirements:

Prior Health Care Experience is required.

High School diploma required.

1.Must be familiar with personal computers, and have excellent accurate typing skills.

2.Ability to multi-task and work under pressure.

3.General knowledge of medical terminology.

4.Excellent customer service skills.

5.Strong communication skills, bilingual preferred.

6.Knowledge of Health Care Plans and verification methods preferred.

7.Detail oriented.

Schedule: 12pm-12am shift, 36 hours a week

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique Bridge to a Healthy Future pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.

Patient Registration Representative – Sacred Heart Health System

Shift : Mon-Fri ; 9:30 am – 6 pm

Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Patient Registration Representative to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.

The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration. The Patient Registration Representative will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.

In addition to the day to day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.

The successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.

Your day to day role may include:
* Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
* Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
* Interpret physician orders for appropriate testing or admission criteria.
* Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
* Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
* Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
* Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
* Prepare documents for imaging/scanning into electronic patient record.
* Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly
signed and witnessed as required.
* Assemble and disassemble patient charts or departmental documents according to department policy.
* Copying and or faxing documents to ancillary areas or physician offices.
* Maintain inventory control of forms and paper supplies needed in area.
* Assist with all possible account resolutions pertaining to patient balances.
* Perform all other duties and projects as assigned.

You Have:
* High school diploma or GED required
* Experience with customer service
* Computer savvy with experience navigating between multiple systems simultaneously
* Must have MS Office Experience and excellent typing skills
* Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
* Must demonstrate problem-solving abilities and high attention to detail
* Must be able to stand, walk, sit and move freely for extended periods of time
* Must be able to work in a patient care environment with exposure to infection or contagious disease

It would be great if you also have:
* Experience working in a healthcare environment
* Completed a Medical Terminology class
* Certification in healthcare access preferred

We offer:

R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
* A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
* A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
* A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!

Sound like you? Let’s talk!

About R1:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.

Regional Patient Access Manager – Sacred Health System / Providence Health System

Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Patient Access Manager to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.

The Patient Access Manager will be responsible for managing the Patient Access Supervisor, Patient Access Administrative Coordinator and Patient Access Associates.

Your day to day role will include:
* Coordinate with the patient access team in the operations of daily job responsibilities
* Develop, recommend, and oversee the implementation and administration of policies and procedures of patient admissions and bill auditing services
* Evaluate process and procedures and coordinate with the management team to ensure efficient patient processing, bed
utilization, and adherence to federal and local laws and regulations
* Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform
* Focus on continuous improvement working with the Senior Manager and Patient Access Managers across the Health System with a goal of delivering the highest degree of quality service possible
* Provide support for Human Resource guidance
* Complete, review, manage and monitor department budget
* Directs and leads the patient access team in the daily operations
* Represents Patient Access on various committees and teams and in meetings
* Performs other duties as assigned

You Have:
* High school diploma or equivalent
* Leadership skills required
* Experience working with patients in a hospital setting

It would be great if you also have:
* Bachelor’s degree highly desired
* At least 3 years of leadership experience within healthcare industry

We offer:

R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
* A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
* A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
* A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!

Sound like you? Let’s talk!

About R1:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.

Patient Service Specialist – Limited Tenure

City

Jacksonville

State

Florida

Telecommute

No

Department

Desk Operations

Position description

This position requires direct patient contact; continuous face to face interaction with physicians, nursing and other clinical support staff; requires critical thinking skills with attention to detail. Ability to take vitals, enter information into the Electronic Medical Record (EMR) and assist in the basic triage of the patient. Requires the ability to prioritize daily tasks simultaneously within a fast paced, ever changing work environment; must be adaptable and flexible within a strong team structure. Ability to understand logistics and how it can relate to your work area associated with the flow of patients throughout Mayo Clinic; with attention to standards of safety and security. Requires strong problem solving skills with the ability to make decisions promptly and utilize appropriate resources in multiple areas to research/resolve issues related to the episode of care.

Other job-related duties as assigned by leadership including training of new employees.

Qualifications

High school diploma/GED required. Must have at least 1 year of medical experience or 2-3 years of customer service. Use of the computer must be demonstrated in previous positions and/or educational endeavors. Medical Terminology must be taken within 1 year of employment.

Additional qualifications

Position requires strong computer skills and the ability to maneuver through multiple applications. Problem solving, continuous improvement and team building skills required. Superior verbal and written communication skills are necessary. Must have ability to work independently or in a team-oriented atmosphere. Successfully demonstrate the ability to work effectively in a fast-paced challenging work environment. Must be willing to be flexible and adjust work schedule in response to department or clinical needs.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $13.94 per hour.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

40

Schedule details

Rotating Shifts. Can start as early as 6:30 am and go until 7 pm.

Weekend schedule

Some occasional Saturday work may be required

Site description

Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!

Category

Other Patient Care

Career profile

Clinical & Support Services

Job posting number

94328BR

Recruiter

Stephanie Holper

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Email

Patient Care Associate (PCA) – Inpatient Behavioral Health

City

Eau Claire

State

Wisconsin

Telecommute

No

Department

Nursing

Why Mayo Clinic

The Patient Care Associate for Inpatient Behavioral Health is responsible for providing exceptional customer service to a wide variety of patients in addition to ensuring the safety of our patients and staff. Applicants must be detail-oriented and capable of multi-tasking in our fast-paced and constantly changing environment.

Position description

The patient care associate assists patients with delegated tasks of direct and indirect patient care, which support nursing practice under the direct supervision of a registered nurse. The patient care associate carries out designated activities that are within those functions limited by law to unlicensed nursing personnel. This includes assisting patients with activities of daily living, providing basic nursing care to patients and assisting in the maintenance of a safe and clean environment. Assists RN with procedures and treatments that require competence in advanced technical and manual skills.

Qualifications

High school graduate or equivalent.

Additional qualifications

Minimum of six months healthcare related experience preferred.

Flexibility (works flexible hours, which include days, evenings, nights, holidays, and weekends). Basic computer skills. Ability to read and communicate effectively in English. Verbal and written communication. Promotes team building. Self-directed. Able to adapt to unpredictable situations.

License or certification

Certified Nursing Assistant on State of Wisconsin Nurse Aide Registry (required to be in “non-expired” status upon hire).

Current Basic Life Support (BLS) Certification for the Healthcare Provider or CPR/AED for the Professional Rescuer or will obtain prior to hire.

Exemption status

Non-exempt

Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.36 per hour.

Benefits eligible

No

Schedule

Supplemental/On-call/Per Diem

Hours / Pay period

Varies based on department need

Schedule details

This is a supplemental position with varying hours and varying shifts based on department need. Shifts will vary between days, evenings, and nights. Two shifts per month are required, when needed.

Weekend schedule

Two weekends a month, when needed.

Site description

Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin – Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, Eau Claire was ranked #4 on the list of “Americas best towns” (Outside Magazine, 2015) The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, …… ).

Category

Nursing, Other Patient Care

Career profile

Nursing

Job posting number

94406BR

Recruiter

Jennifer Schindeldecker

Equal opportunity employer

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Email

Patient Registration Representative – Mercy Hospital, Ministry

Shift Days: Days and PM’s, occasional night

Shift Hours: Rotates

Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Patient Registration Representative to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.

The Patient Registration Representative will be responsible for accurate and timely patient registration utilizing medical systems. This person will assign ICD-10 and CPT codes relative to patient registration. The Patient Registration Representative will utilize facility medical necessity tool to verify appropriate diagnosis and coverage criteria. This work will need to be performed according to established policies and procedures. The associate will provide exceptional customer service to physicians, patients, family members and all other medical professionals.

In addition to the day to day responsibilities, this person will actively participate in quality improvement and innovative change processes as well as departmental meetings and educational offerings.

The successful candidate must have demonstrated experience handling patients with efficiency and accuracy to broad customer base.

Your day to day role may include:
* Perform registration and basic insurance verification, ensuring collection of 7 critical data elements necessary for proper patient identification and billing.
* Identify and update patient demographic information on ADT system as defined by departmental policy and procedures.
* Interpret physician orders for appropriate testing or admission criteria.
* Coordinate patient admission needs and beds assignment to facilitate timely patient placement.
* Identify non-participating Insurances or Out of Networks plans; takes necessary steps to inform patients and physicians regarding options, including but not limited to canceling appointment.
* Obtain Insurance Card copies or validate insurance information via electronic medical record, transfer information, or insurance eligibility tool.
* Provide courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
* Prepare documents for imaging/scanning into electronic patient record.
* Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly
signed and witnessed as required.
* Assemble and disassemble patient charts or departmental documents according to department policy.
* Copying and or faxing documents to ancillary areas or physician offices.
* Maintain inventory control of forms and paper supplies needed in area.
* Assist with all possible account resolutions pertaining to patient balances.
* Perform all other duties and projects as assigned.

You Have:
* High school diploma or GED required
* Experience with customer service
* Computer savvy with experience navigating between multiple systems simultaneously
* Must have MS Office Experience and excellent typing skills
* Must have a high degree of customer service skills in order to communicate effectively with patients, visitors, physicians and care teams
* Must demonstrate problem-solving abilities and high attention to detail
* Must be able to stand, walk, sit and move freely for extended periods of time
* Must be able to work in a patient care environment with exposure to infection or contagious disease

It would be great if you also have:
* Experience working in a healthcare environment
* Completed a Medical Terminology class
* Certification in healthcare access preferred

We offer:

R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
* A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
* A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
* A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!

Sound like you? Let’s talk!

About R1:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.

Patient Services Rep, FT, Days, Pacer Cardiac Rehab, INTEGRIS Cardiovascular Physicians

Patient Services Rep, Full Time, Days, Pacer Cardiac Rehab, Cardiovascular Physicians

Job Code: 8518

Position Summary:

The Patient Services Representative is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies. Adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.

INTEGRIS Health is an Equal Opportunity/Affirmative Action Employer.

Essential Functions:

The Patient Services Representative responsibilities include, but are not limited to, the following:

* Responsible for receiving and/or dispatching incoming phone calls

* Collects payments for copays and deductibles

* Makes financial arrangements for patients

* Performs check in and out duties accurately and timely

* Makes appointments for visits and, if an emergency, informs a clinical employee or provider

* Verifies insurance eligibility and benefits and records the information in the medical record; completes referrals to specialty providers, home health, etc.

* Accurately enters patient demographics into the practice management system

* Takes messages when answering the telephone, correctly spelling names and identifying patient by two patient identifiers according to National Patient Safety Goals

* Takes clear and concise messages from pharmacies, physicians and hospital personnel; directs the message to the Clinical employee and/or Provider

* Manages large call volume while maintaining excellent telephone etiquette

* Organizes workflow to meet patient needs in a timely manner

Accountability:

Reports to Office Manager/Supervisor.

Required Physical Demands (Subject to Reasonable Accommodation):
Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

Environmental Conditions:

Must be able to handle a high volume of telephone calls (potentially hundreds per day), and high volume of patient interaction (potentially hundreds per day), i.e., scheduling appointments, discussing billing problems, setting up payment arrangements, collecting past due payments. Must be able to handle multiple tasks and work in a high stress environment. May be required to drive.

All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications:

* High School diploma or equivalent

* 1 year clerical experience preferred

* Experience in the following areas: responsibility for cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology, general knowledge of CPT and ICD-9 coding preferred

* 6 months customer service experience, 6 months telephone customer service experience preferred

* Must be able to communicate effectively in English (Verbal/Written)

IMG Float Pool: This job requires the incumbents to operate an INTEGRIS-owned vehicle OR personal vehicle (non INTEGRIS-owned) and therefore must have a current Drivers License from the state of residence, as well as a driving record which is acceptable to our insurance carrier.

IMG Clinics: For clinic staff assigned duties of entering orders in the electronic medical records, certification must be obtained within 60 days of hire