As one of the nations leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children even those who may never enter our doors through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Nemours is seeking a Patient Access Svc Spec II to join our team in Wilmington, DE.
The Patient Access Service Specialist II (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures. This position is part of a 24/7 Patient Access Team that completes all registration, insurance verification and authorization, co-pay collection, admission, discharge and transfers for all emergent and urgent patients.
The PASS are required to provide excellent customer focused and efficient service to both internal and external customers, and represent both Nemours and the ED in a positive, professional manner. They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.
Essential Functions:
1.Interviews patient guarantors face to face to complete efficient and accurate registration , which includes demographic, geographic and financial information.
2.Obtains appropriate signatures for consent to treat and financial responsibility which includes interaction with division of family services, social work, nursing supervision and other outside facilities/agencies to define the legal guardian.
3.Provides patient and/or family with information required by state and federal regulations.
4.Consistently demonstrates excellent, empathetic and knowledgeable customer service skills to internal and external customers including, but not limited to, patients, families, physicians, co-workers, payors, etc.
5.Notifies payors of all urgent and emergent admissions and ensures that required pre-authorizations have been obtained.
6.Coordinates with nursing staff to timely process patient transfers and discharges.
7.Verifies insurance benefits and eligibity by utilizing all available resources.
8.Is aware and adheres to all State and Federal Regulations including, but not limited to: EMTALA, HIPAA, OSHA, and the Joint Commission.
9.Collects all applicable co-pays and posts to the patients account.
10.Assists with proper patient identification.
11.Willingness to assume certain functions in the absence of a lead.
Requirements:
Prior Health Care Experience is required.
High School diploma required.
1.Must be familiar with personal computers, and have excellent accurate typing skills.
2.Ability to multi-task and work under pressure.
3.General knowledge of medical terminology.
4.Excellent customer service skills.
5.Strong communication skills, bilingual preferred.
6.Knowledge of Health Care Plans and verification methods preferred.
7.Detail oriented.
Schedule: 12pm-12am shift, 36 hours a week
Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique Bridge to a Healthy Future pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
San Francisco HR Trands & Jobs 