Founded in 1921 and publicly traded since 1925, Newmont (www.newmont.com) is one of the largest gold companies in the world. Headquartered in Denver, Colorado, the company has approximately 24,000 employees and contractors, with the majority working at Newmont’s core operations in the United States, Australia, Ghana, Peru and Suriname. Newmont is the only gold company listed in the S&P 500 index and in 2007 became the first gold company selected to be part of the Dow Jones Sustainability World Index. Newmont’s industry leading performance is reflected through high standards in environmental management, health and safety for its employees and creating value and opportunity for host communities and shareholders.
Dimensions
Global.
Purpose
Ensures availability, reliability, and scalability of IT Infrastructure utilizing outsourced services in accordance with the terms and conditions, service levels, and pricing provisions of the agreement between Newmont and Service Provider.
Responsible for the management and delivery of IT Infrastructure services through a third party vendor (Outsourcer) providing proactive and responsive guidance regarding best practices, escalating issues as required, and providing a link to other IT resources and services. Ensures all problems with day-to-day delivery of services are resolved in a timely manner and that the service delivered to Newmont is in line with the Service Level Agreements established and takes proactive measures to remedy the service when they are not meeting SLAs.
Provides support, work direction, management and guidance to on-site third party service managers as well as an offshore team delivering the service.
Essential Duties
* Actively manage the operational availability and performance of services by maintaining an end to end service mapping across multiple delivery towers and driving service improvement by analyzing KPI performance / adherence
* Oversees and supports the day-to-day operations providing a single-point-of-contact (SPOC) relating to the provision of IT Infrastructure conducting regular service reviews with Service Providers executive, managing Newmonts demand requirements and supporting financial and contractual aspects of relationship. Direct contact with the Service Providers to manage processes and relationships to resolve outstanding issues or gaps.
* Develops and maintains a working knowledge of Service Provider contract deliverables and obligations
* Ensures a consolidated view of the Service Providers governance performance including performance management SLA and service requests and authorization consolidation and feeds to dashboard;
* Assists in the management of offshore resources, reviews work to ensure that work is performed completely, thoroughly, accurately, and to a high standard of quality.
* Provides support and governance for in-scope work performance and service delivery as needed.
* Supports consolidation and delivery of governance services utilizing both internal and external capabilities and ensuring close integration with Newmonts retained IT organization and Service Provider activities.
* Develop budgets and forecasts for the service contract and manages the G&A portion of the global IT budget, and manages costs to meet targets.
* Implements and manages strategic vendor management plans.
* Develops and publishes reports to management on the vendors performance against service level agreements.
Training & Experience
Knowledge:
* Bachelor’s Degree in Business, Information Technology, Computer Science, or other related field, MBA preferred
* Proven knowledge and experience (5+ years) in relationship and/or account management.
Experience:
* Fifteen (15) years experience in Enterprise scale IT Infrastructure with a focus on managing a service partner relationship and delivery structure.
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* Demonstrated experience in Service Level Agreements, Contract Administration, Vendor Relationship Management, Service Level reporting, and Issue and problem Management
* Experience of changing and developing a focused team into a proactive, measured, service culture with particular focus on performance management and optimization.
* Strong track record of introducing best practice methodologies to infrastructure and service delivery operations.
* Able to combine rigor and discipline with a pragmatic approach to delivering cost effective solutions in demanding time-frames.
* Experience working with offshore and international teams
Skills and Abilities:
* Strong technical experience architecting, deploying, maintaining, and supporting Enterprise IT Infrastructure technologies, including Wintel and RISC Unix compute, storage, network, telecommunications, telephony, and infrastructure services.
* Experience delivering solutions via global sourcing partners.
* Experience leading and managing high performing teams and budgets.
* Must have significant experience in delivering services through both internal delivery and outsourced partners. Ability to implement and operate the metrics and other factors that ensure optimal quality and value in a service environment.
* Ability to position IT services within the business context, preferably in an environment of high degree of political and public visibility.
* A true leader and effective people manager with a passion for service excellence, able to motivate and develop a team with a strong sense of service ownership.
* Self-driven individual focused on service with strong skills for issue resolution
* Adept at managing teams of employees and vendors in a matrix environment and from multiple cultures.
* Ability to identify problems, make decisions, create solutions, and take action.
* Highly self-motivated and directed with an attention to detail and a strong customer service orientation.
* Ability to accomplish results through others, particularly by establishing relationships, effective controls and monitoring processes
* Proven negotiation and influencing skills
* Strong collaboration and partnering skillsStrong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
Working Conditions
* The position is located in the Denver corporate office.
* Position may be required to travel to, and assist other domestic and international sites.
To learn more about Newmont visit us at:
* Newmont website: http://www.newmont.com/home/default.aspx
* Lifecycle of a Mine microsite (educational site that explains what happens during each phase of a mine’s life): http://lifecycle.newmont.com/
* Newmont’s blog site (weekly stories highlighting work being done in Newmont’s regions and our employees): http://ourvoice.newmont.com/
* Newmont’s annual sustainability report: http://sustainabilityreport.newmont.com/2015/
Our business success comes from the accomplishments and well-being of our employees and contractors. Our goal is to build a workplace culture that fosters leaders and allows every person to thrive, contribute, and grow. We are committed to selecting and developing our employees, and to establishing a work environment where everyone can take an active part in reaching our strategic goals while feeling a sense of pride in working at Newmont.
Newmont seeks to recruit, hire, place and promote qualified applicants, meaning applicants who meet the minimum requirements of the position, without regard to personal characteristics such as gender, race, nationality, ethnic, social and indigenous origin, religion or belief, disability, age or sexual orientation or any other characteristic protected by applicable law.
NOTE: Newmont does not ask for or require job applicants to pay money to apply or be considered for employment with the Company. In addition, Newmont does not ask potential job candidates to provide sensitive personal data without first submitting a job application through our secure, online portal, and only as requested for legitimate business purposes.
If you are asked to provide money or sensitive personal data through any other means, do not respond and please report this immediately to [Apply online].
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