Tag Archives: support

Service Support Lead

Standard

The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.

Job Duties:
* Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
* Leads receiving processes in training; assists in action plans to improve performance
* Prices products per Outlet Pricing Guidelines and leads efforts in unit’s achievement of improved margins and cost recovery
* Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met
* Develops partnership with Sears Logistics Services’ (SLS) Distribution Centers and Product Repair Services
* Ensures that the unit adheres to safety policies and procedures
* Accepts overall 4 wall accountability
* Serves as a Key carrier
* Interacts with customers and associates to address their concerns
* Rings normal Outlet transactions at Point of Sale (POS)
* Maintains facilities and housekeeping
* Understands and communicates activities/trends in unit and unique local issues to management
* Performs other duties as assigned

Requirements:
* Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
* Strong drive for results
* Action oriented
* Strong execution skills
* Courageous leadership skills
* Ability to manage multiple priorities simultaneously
* Knowledge of store and retail operations
* Excellent communication skills
* Ability to pay attention to detail
* Computer literacy

See job description

Service Support Lead

Standard

The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.

Job Duties:
* Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
* Leads receiving processes in training; assists in action plans to improve performance
* Prices products per Outlet Pricing Guidelines and leads efforts in unit’s achievement of improved margins and cost recovery
* Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met
* Develops partnership with Sears Logistics Services’ (SLS) Distribution Centers and Product Repair Services
* Ensures that the unit adheres to safety policies and procedures
* Accepts overall 4 wall accountability
* Serves as a Key carrier
* Interacts with customers and associates to address their concerns
* Rings normal Outlet transactions at Point of Sale (POS)
* Maintains facilities and housekeeping
* Understands and communicates activities/trends in unit and unique local issues to management
* Performs other duties as assigned

Requirements:
* Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
* Strong drive for results
* Action oriented
* Strong execution skills
* Courageous leadership skills
* Ability to manage multiple priorities simultaneously
* Knowledge of store and retail operations
* Excellent communication skills
* Ability to pay attention to detail
* Computer literacy

See job description

Supervisor, Quality Systems Support

Standard

Coordinates and supervises defined Quality Systems Support functions to assure continuing compliance with FDA and international cellular therapy regulations, and promote highest standards of safety for donors, patients and products. Ensures effective and appropriate implementation of NMDP/Be The Match Document Management system and processes, including document creation, revision, and approval. Oversees implementation, maintenance, and improvement of quality management software system. Supervises team of technical writers and quality management software system staff.

Minimum Education:

Bachelor’s degree in science, healthcare or communications-related discipline. Upon evaluation, a bachelor’s degree in an unrelated field and 3 years work experience within a field listed above may be substituted.

Minimum Experience:

Five or more years of experience in a position which required the application of quality management systems within an FDA-regulated industry such as biologics, blood, tissues, pharmaceutical, or medical device. Experience developing and implementing SOPs and other process documents. Experience should include at least three years of experience working with Good Manufacturing Practice (GMP) requirements and/or Good Tissue Practice (GTP) regulations. Previous supervisory experience preferred. Upon evaluation, significant project leadership experience within NMDP may be substituted for the supervisory experience.

Key Knowledge:

Demonstrated applied knowledge of quality management systems, and US Food and Drug Administration (FDA) regulations regarding Good Manufacturing Practice (GMP), Good Tissue Practice (GTP), and Good Documentation Practice (GDP). Knowledge of automated quality management software systems.

Key Skills:

Ability to meet deadlines and manage multiple projects and tasks simultaneously; excellent oral and written communication skills; supervisory and leadership skills; highly proficient in Microsoft Office Suite applications. Excellent strong interpersonal, customer service and collaborative skills; maintains flexible, adaptive approach to problem-solving. Able to work both independently and as part of a team.

Staffing Support

Standard

JOB REQUISITION
Staffing Support

LOCATION
NJ WOODBRIDGE

JOB DESCRIPTION

Job Summary

As a member of the Staffing Support team you are responsible for carrying out many of the daily, weekly and monthly operational functions for your division. Staffing Support provides the administrative support necessary to ensure the smooth, efficient functioning of each division.

As a member of the staffing support team, you make a positive contribution to your division by:
* Complying with RHI Processes.
* Accepting and completing assigned support functions with integrity and within the specified time frames.
* Effective organization and prioritization of tasks and completion of objectives.
* Acknowledgement of divisional needs and initiation of appropriate action to resolve them.
* A willingness to work collaboratively with co-workers to accomplish tasks and projects.
* Flexibility in addressing multiple agendas.
* Your ability to multi-task in a fast paced environment.

RHI recognizes that there are various ways in which Staffing Support responsibilities and duties are managed/distributed in order to accommodate business needs however the following standardized position overviews best describe position levels and included relationship-development responsibilities.

Activities for this position may include some or all of the following, depending on branch size:
* Acts as the first point of contact for all incoming telephone calls as well as office visitors. Ensures that candidates fill out the appropriate paperwork and coordinates testing.
* Acts as the primary support person for a team of Staffing Professionals and other branch office personnel. This includes taking the candidate calls, scheduling interviews, sending letters acknowledging application/interview, entering candidate information into MicroJ/MicroJ Plus, running MicroJ/MicroJ Plus sales reports, ordering business cards and marketing materials, etc. In some offices, may support the Branch Manager and handle various items such as vendor and property management calls, expense reports, etc.

Top Reasons to Work for Robert Half:

* EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER Our more than 65-year history of success and strong client relationships provide a level of stability few companies can match.
* PERFORMANCE = REWARD We offer exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off as well as group health, life and disability insurance, and a 401(k) or deferred compensation plan. ·
* UPWARD MOBILITY With more than 330 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
* TOOLS FOR SUCCESS We provide world-class training, client relationship management tools and advanced technology to help you succeed.
* RESPECTED WORLDWIDE Robert Half once again was named first in our industry on
Fortune® magazines list of World’s Most Admired Companies. (March 1, 2017)

You may submit your application materials online or call 1.888.400.7474 for additional ways to apply.
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet

JOB LOCATION
NJ WOODBRIDGE

Manager IT Client Support

Standard

1st Shift, Monday – Friday, 8:30am – 5:30pm

Logistics done differently.

AT XPO Logistics, we know that cutting edge technology solutions drive our success. As the Manager IT Client Support, you will manage a team of Business Analysts focused on the information technology requirements of our clients.
On our team, youll have the support to excel at work, and the resources to build a career you can be proud of.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What youll do on a typical day:
* Serve as project manager for system implementations, upgrades and support
* Maintain and develop close client relationships
* Define business problems and their system solutions including analysis of alternatives and ROI
* Plan schedules, manage budgets, interface with users, develop implementation plan documents, manage implementations, configure systems, train users, and provide post-implementation support
* Provide customer support management for internal and external clients according to the companys customer management process
* Determine new business opportunities with existing clients and develops proposals for additional services

What you need to succeed at XPO:

At a minimum, youll need:
* Bachelors degree
* 7 or more years of experience minimum, with Warehouse Management Systems development and implementation
* Project management of large cross functional implementations
* Expertise in supply chain management, warehousing, and distribution
* Implementation and support experience with web-based applications, such as EXceed 4000, order management applications, LPS 2000, ConnectShip, ChainLink, i2’s transportation suite, and Logility Voyager
* Proven use of formal project management practices
* Experience using formal systems development methodologies

Itd be great if you also have:
* Masters degree

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world’s most successful companies, including Disney, Pepsi, L’Oréal, Toyota and many others. Were the fastest-growing transportation company on the Fortune 500 list and were just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time-to-time, as needed.

Technical Support Professional

Standard

Banner
Who are we? Watch to find out!

The Koch Business Solutions Service Desk is a service center that provides first level IT support to Koch employees worldwide.
Through collaboration with our Asia-based service center, the U.S.-based Service Desk Specialist role is responsible for ensuring our customers receive the IT support they need for IT incidents and service requests by phone, chat, email, and self-service portal 24 x 7. If you have the technical ability to provide great customer experiences while maintaining strong attention to detail, time management, good communication skills, and a critical thinking mentality allowing you to solve complex IT issues, we encourage you to apply.

A Day In The Life Typically Includes:
* Providing high quality Customer Service to customers by building relationships and trust through appropriate communication and responsive service while troubleshooting complex IT issues.
* Conveying troubleshooting steps and information to customers via phone calls, chat and email.
* Troubleshooting complex technical problems and properly documenting all customer requests via a ticketing system.
* Providing first level support for all IT related needs such as:
+ Software and hardware installs, general support, and troubleshooting for remotely resolvable issues. Including Microsoft products and business specific applications.
+ Wireless device support and troubleshooting, including Apple, and Android products.
+ Printer and Scanning troubleshooting.
* Consulting and building knowledge documents to implement solutions or appropriately escalate customers requests or incidents to next tier of support, when necessary.
* Assist in identifying process improvement opportunities, both within and outside our group.

What You Will Need:

Basic Qualifications:

* High School Diploma or GED
* Experience with MS operating systems and applications
* Candidates must meet at least one of the requirements listed below:
+ 1+ years’ experience in an IT related role

+ Associates degree or higher in an IT or business-related discipline

What Will Put You Ahead?

Preferred Qualifications:

* IT Helpdesk or Call Center experience
* IT ticketing system experience
* Multi-lingual
* LAN/WAN networking environment experience
* Experience with Active Directory, MS Exchange, Microsoft Office 365 products, Windows XP, Windows 7 & Windows 10, Android, iOS, OSX.
* CompTIA A+ and N+
* MCP and MCTS certification
* 2 + years experience in an IT technician or IT customer support role
* Bachelor Degree in Business or Technical Discipline and IT/Business/Technical Certifications

Want to learn more about KBS?

Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test.

This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

Follow us KBS-LinkedIn KRC-Twitter KRC-Facebook KRC-YouTube

Service Support

Standard

The Service Support Lead is responsible for providing leadership to a core team of associates responsible for the receiving and replenishment of merchandise ensuring the sales floor is well presented and product is available for sale to the customer. The Service Support Lead is also accountable for accuracy of receiving documents, and provides supervision over merchandise deluxing and pricing operations. The Service Support Lead with assist with supervising a team of hourly associates when the Store Manager is not present. The Service Support Lead is also a role model within the unit for abiding by and holding others accountable for The Code of Business Conduct and overall business practices. Leads by example with the highest level of integrity. The Service Support Lead must have day, evening and weekend availability to work.

Job Duties:
* Leads the Receiving and in-store operations to ensure achievement of business goals in expenses, payroll, inventory shrinkage and Associate morale
* Leads receiving processes in training; assists in action plans to improve performance
* Prices products per Outlet Pricing Guidelines and leads efforts in unit’s achievement of improved margins and cost recovery
* Adheres to operational processes (i.e., receiving, replenishment, shipping and Acct. 112) and ensures consistency and performance standards are met
* Develops partnership with Sears Logistics Services’ (SLS) Distribution Centers and Product Repair Services
* Ensures that the unit adheres to safety policies and procedures
* Accepts overall 4 wall accountability
* Serves as a Key carrier
* Interacts with customers and associates to address their concerns
* Rings normal Outlet transactions at Point of Sale (POS)
* Maintains facilities and housekeeping
* Understands and communicates activities/trends in unit and unique local issues to management
* Performs other duties as assigned

Requirements:
* Ability to lift in excess of 50 lbs., and use hand wheeled carts to move Appliances
* Strong drive for results
* Action oriented
* Strong execution skills
* Courageous leadership skills
* Ability to manage multiple priorities simultaneously
* Knowledge of store and retail operations
* Excellent communication skills
* Ability to pay attention to detail
* Computer literacy

See job description

Woodbridge TCG Sales Support

Standard

JOB REQUISITION
Woodbridge TCG Sales Support

LOCATION
NJ WOODBRIDGE

JOB DESCRIPTION

Job Summary

As a member of the Staffing Support team you are responsible for carrying out many of the daily, weekly and monthly operational functions for your division. Staffing Support provides the administrative support necessary to ensure the smooth, efficient functioning of each division.

As a member of the staffing support team, you make a positive contribution to your division by:
* Complying with RHI Processes.
* Accepting and completing assigned support functions with integrity and within the specified time frames.
* Effective organization and prioritization of tasks and completion of objectives.
* Acknowledgement of divisional needs and initiation of appropriate action to resolve them.
* A willingness to work collaboratively with co-workers to accomplish tasks and projects.
* Flexibility in addressing multiple agendas.
* Your ability to multi-task in a fast paced environment.

RHI recognizes that there are various ways in which Staffing Support responsibilities and duties are managed/distributed in order to accommodate business needs however the following standardized position overviews best describe position levels and included relationship-development responsibilities.

Activities for this position may include some or all of the following, depending on branch size:
* Acts as the first point of contact for all incoming telephone calls as well as office visitors. Ensures that candidates fill out the appropriate paperwork and coordinates testing.
* Acts as the primary support person for a team of Staffing Professionals and other branch office personnel. This includes taking the candidate calls, scheduling interviews, sending letters acknowledging application/interview, entering candidate information into MicroJ/MicroJ Plus, running MicroJ/MicroJ Plus sales reports, ordering business cards and marketing materials, etc. In some offices, may support the Branch Manager and handle various items such as vendor and property management calls, expense reports, etc.

Top Reasons to Work for Robert Half:

* EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER Our more than 65-year history of success and strong client relationships provide a level of stability few companies can match.
* PERFORMANCE = REWARD We offer exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off as well as group health, life and disability insurance, and a 401(k) or deferred compensation plan. ·
* UPWARD MOBILITY With more than 330 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
* TOOLS FOR SUCCESS We provide world-class training, client relationship management tools and advanced technology to help you succeed.
* RESPECTED WORLDWIDE Robert Half once again was named first in our industry on
Fortune® magazines list of World’s Most Admired Companies. (March 1, 2017)

You may submit your application materials online or call 1.888.400.7474 for additional ways to apply.
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet

JOB LOCATION
NJ WOODBRIDGE

Materials Support Assistant – Distribution – AFSCME (Per Diem Rotating Days/Weekends/Holidays)

Standard

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to alland is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Under the general guidance and direction from the Manager and/or Supervisor of Materials Distribution Services performs a variety of daily tasks to ensure all clinical areas have the right medical & surgical supplies at the right time, in the right quantity and in the right bin/location. These tasks include ordering, replenishing, delivering, managing expiration dates of medical and surgical supplies for all assigned clinical areas using handheld terminals and/or manual methods. Receives packages at the receiving docks and delivers to the right locations at the right time. Helps in maintaining warehouse inventory include code carts. Works in accordance with the department standards and provides exceptional service to our customers without exceptions.

Job Description
EDUCATION:

High school diploma or GED.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None required.

EXPERIENCE:

Requires at least 3 12 months of experience in shipping, receiving, warehouse, material handling, or maintaining inventory.

KNOWLEDGE AND SKILLS:

Work requires demonstrated ability to read and write English, perform basic math, and communicate well verbally and in writing.
Ability to perform work accurately and pay attention to details.
Must be able to reach, stoop, bend, and lift up to and including 60 lbs and to push up to 300 lbs unassisted.
Adequate visual acuity to accurately read handheld scanners.

Staffing Support

Standard

JOB REQUISITION
Staffing Support

LOCATION
NJ PRINCETON

JOB DESCRIPTION

Top Reasons to Work for Robert Half:

* EXCITING CAREER OPPORTUNITIES WITH THE INDUSTRY LEADER Our more than 65-year history of success and strong client relationships provide a level of stability few companies can match.
* PERFORMANCE = REWARD We offer exceptional earning potential and a competitive benefits package, including a base salary and monthly performance-based bonuses, paid time off as well as group health, life and disability insurance, and a 401(k) or deferred compensation plan. ·
* UPWARD MOBILITY With more than 330 locations worldwide, we provide excellent career advancement potential, both locally and beyond.
* TOOLS FOR SUCCESS We provide world-class training, client relationship management tools and advanced technology to help you succeed.
* RESPECTED WORLDWIDE Robert Half once again was named first in our industry on
Fortune® magazines list of World’s Most Admired Companies. (March 1, 2017)

You may submit your application materials online or call 1.888.400.7474 for additional ways to apply.
Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Vet

JOB LOCATION
NJ PRINCETON