F135 Customer Support Engineer – Return to Work in Engineering

Businesses Pratt & Whitney Job ID 59635BR Date posted 01/20/2018 City East Hartford State Connecticut Country US

#UTCRe-EmpowerProgram

The UTC Re-Empower Program is a return to work program that helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.

The program consists of a 16-week comprehensive cohort assignment, which offers a rich and rewarding experience and mentorship for program participants transitioning back into the workforce after a 2+ year career break, for reasons such as childcare, eldercare, career path change, illness, retirement or other personal matters. Selected experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return to work experience. Upon completion of the 16-week program, based on performance, Re-Empower participants may have an opportunity to convert to a full-time role.

Cohort II of the UTC Re-Empower Program will run from March 12 – June 29, 2018.

To qualify for the UTC Re-Empower Program, candidates must meet both program and position requirements.

Program Qualifications:
* Currently be on a break of at least two years or more
* Have a minimum of five years of professional work experience
* Have an interest in returning to work in a full-time position
* Have an ability to attend the Re-Empower Program Orientation at UTC Headquarters in Farmington, CT on January 22 – January 24, 2018

The F100 engine program that powers the F-15 and F-16 has an opening for an experienced, motivated, self-starting Customer Support Engineer. Resolve technical issues on Hot Section hardware by performing the following activities:

Lead field investigations and drive corrective action.

Demonstrate a sense or urgency by supporting Field Service Representatives and customers at US Bases and non-US locations, and program management.

Author Position Papers to convey Pratt & Whitney’s technical and logistical recommendations to the Field

Develop logistics plans and implement corrective actions.

Coordinate teams that are sent out to customer locations for special inspections, data collection, and evaluation of designs.

Drive customer satisfaction by influencing the design for supportability, maintainability, and life cycle cost.

Develop maintenance procedures and coordinate with customer for incorporation and updates.

Present major issues and propose solutions to internal management team and external customers during high level meetings.

Present Safety & Reliability issues to the Regular F100 internal safety and reliability meetings.

Coordinate and present technical issues in support of customer conferences.

Support the forecasting of hardware usage rates at Flight Line, Depot and Intermediate Maintenance.

Lead the CIPT and provide support for system activities in developing and executing field implementation plans for new configuration hardware.

Coordinate activity to resolve issues affecting engine readiness and customer satisfaction.

Qualification: Basic Qualifications:
* Bachelor’s Degree
* Minimum of 3 years of experience troubleshooting systems or equipment
* Experience with Root Cause Analysis and Corrective Action
* Proficient with MS Office
* Experience presenting using Power Point

Preferred Qualifications:
* Ability to lead technical discussions with internal and external customers
* Demonstrated ability for solving problems
* Strong work ethic
* Ability to work issues to closure independently
* Excellent written and oral communication skills
* Experience with jet engine hardware
* Active security clearance, or the ability to obtain one

Education: PWRSR

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.