Returned Goods Coord II

Careers that Change Lives

Are you a passionate, dedicated and motivated Returned Goods Coordinator II that will thrive in a position that has the responsibility and authority to receive customer return packages containing domestic and international products.

As a Returned Goods Coordinator II you will identify the customer, their customer number, and product returned, using various screens and data devices related with RG and order entry systems. You will determine proper decontamination processes and perform decontamination or autoclave sterilization as required. You will work with Sr. Technician to maintain supplies for decontamination processes including protective clothing and chemicals.

Come for a job, stay for a career.

A Day in the Life

In this exciting role you will:

* Processes product returned to service, including data entry, inspection of the product and packaging condition and disposition of the product.
* Maintains a close working relationship with Customer Solutions and Business Units to insure that the appropriate disposition is completed properly.
* Decontamination/Sterilization of returned products
* Communicate with customers and various departments such as Finance, Customer Service, Product Quality Experience, etc…
* Backup to Exchange Coordinator Position
* Complies with the Medtronic Xomed Quality System.
* Identify and assist in continuous improvement activities and opportunities.

Must Have: Minimum Requirements

* High School diploma or GED.
* 2+ years customer services experience.

It would be ideal if you also had the following experience:

* Data entry skills.
* Able to understand the following: SAP applications: order entry, return goods, inventory control, and service orders.
* PC Skills: Microsoft Office and data entry.
* Ability to understand packaging prints.
* Good communication on telephone and writing.
* Initiative and the ability to work with minimum supervision.
* Knowledge of shipment methods and procedures.

PHYSICAL JOB REQUIREMENTS:

* The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The employee must be able to lift / move 50 pounds per job requirement.

RTG (Restorative Therapies Group) Overview

The Restorative Therapies Group develops life-restoring therapies and healthcare solutions that span the care continuum; integrating technologies and applying clinical and economic evidence to increase patient access, improve efficiency of procedures and deliver successful patient outcomes.

SPINE shapes spine surgery for the better; delivering procedural solutions and therapeutic biologics and partnering with other healthcare stakeholders to accelerate innovations that can improve surgical efficiencies and help create better outcomes for more patients.

BRAIN THERAPIES offers an integrated portfolio of devices

and therapies for the treatment of neurological disorders and diseases, as well as surgical technologies designed to improve the precision and workflow of neuro procedures.

PAIN THERAPIES offers solutions – from early interventional procedures to implantable surgical technologies – that treat chronic pain as well as pain from spinal fractures, cancer and severe spasticity.

SPECIALTY THERAPIES offers a broad portfolio that addresses urologic and gastrointestinal disorders, conditions of the ear, nose and throat, as well as electrosurgical products for soft tissue dissection and hemostatic sealing of soft tissue and bone.

ABOUT MEDTRONIC:

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

EEO STATEMENT:

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.uscis.gov/e-verify/employees

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.