Seasonal Customer Service Specialist

At Best Buy we bring technology products, services and solutions to people’s lives in meaningful ways. We believe in unleashing the power of our people and utilizing their unique talents, life experiences, beliefs and backgrounds to create incredible experiences for our customers.

Our Seasonal Customer Service Specialist is responsible for friendly, fast & accurate processing of all customer transactions by operating the cash register per Best Buy Policy & Procedure. They will offer store solutions and answers basic questions about store programs, services and product locations.

Responsibilities include:
* Completely and accurately processes transactions associated with both in-store purchases and online order pick-ups.
* Assists with picking of online customer orders.
* Stays up to date on Best Buy products and in-store service offerings and offers complete solutions to customers during transactions.
* Prepares register area for customer transactions; assists in ensuring front lanes area is well-stocked.

Basic Qualifications:
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends
* Strong ability to prioritize and multi-task in a fast-paced environment

Preferred Qualifications:
* Prior experience working in inventory, merchandising or warehouse setting
* Prior experience in cash handling, customer service, sales or related fields

Join our team:
While you’re busy delivering on our belief of making technology work for our customers, we’re working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

The application process:
If you’re ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take a few minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.

Not ready to apply? Connect with us on LinkedIn, Facebook, or Twitter.

Seasonal Valve Technician _ Spring Outage

PRIMARY OBJECTIVE OF POSITION:

Seasonal Workforce for Spring Outage Season.

Responsible for teardown, repair, new assembly, calibration, and diagnostics using Flowscanner of all brands of control valves and instruments, associated paperwork, valve diagnostics, digital control technology and the associated instrumentation such as AMS & Delta V, while working in the field service.
Responsibility includes repair, calibration and modification of all makes and models of control valve and associated instrumentation and may include providing field service, inventory management, customer training and focus on building and maintaining mutually beneficial relationships with product divisions.
Also responsible for communicating with customers in the field and relaying information back to the Local Business Partner, evaluating parts, and ordering their own parts and some independent scheduling of jobs.
This position may require travel and extensive overtime with time spent in the field at customer sites as well as shop work.

MAJOR AREAS OF ACCOUNTABILITY:

1. Calibration, testing and trouble-shooting of valves as well as measurement and valve related instruments.
2. Assembly of new equipment or repaired equipment.
3. Documentation of repair / testing / assembly activities cause of failure, actions taken, parts used, labor hours, etc
4. Various inventory control responsibilities – stocking shelves, pulling parts, cycle counting, proper documentation of inventory transactions.
5. Customer communication technical assistance, troubleshooting, quoting / determining disposition of repairs.
6. Participation in field service calls, as required, at customer sites.
May require overnight stays from time to time.
7. Disassembly, cleanup and evaluation of parts.
8. Surface preparation and painting assemblies and parts.
9. Nameplate stamping and tagging.
10. Boxing / shipping of old and new parts. Crating and packaging when required.
11. Final inspection and completion of inspection report.
12. Signing and documenting date compliance sheets.
13. Adherence to all safety, quality, company rules and regulations.
14. Responsible for personal safety and those around him/her.
Can maintain excellent housekeeping standards.
15. Participation and involvement in Safety, Quality and Activities Committees.
16. Perform other duties as assigned.

KNOWLEDGE/SKILLS/EXPERIENCE

* Mechanical related Associates degree a plus.
* Experience in the process control industry is a plus.

* Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred.
* Excellent communication, interpersonal and customer relations skills are a must.
* Personal Computer experience strongly preferred
* Must be able to travel

Work Authorization

No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1- …… (V/TTY/TDD) or by sending an email to [Apply online].

Manufacturing & Operations

RDC Merchandise Processor Repack Seasonal 1st Shift

What does a Best Buy RDC Merchandise Processor Repack do?

As a Merchandise Processor, you will facilitate moving product throughout the distribution center by working areas such as E-Commerce, Repack, Customer Returns or Bundles. Your responsibilities will include making sure our assets are in perfect condition to sell to our customers while contributing to a safe and clean work environment. The responsibilities listed below are encompassing of a Merchandise Processor but may vary by departmental assignment

Essential Functions
* Pick merchandise from designated areas to fulfill customer and store orders
* Use of an RF Scanner to read barcodes and process merchandise by moving it to proper areas
* E-Commerce fulfillment of customer orders by packing and shipping product to customers
* Bundles create product bundles by picking and packing individual products into larger packages
* Maintain a clean work area by removing empty pallets, sweeping and cleaning up boxes and other debris.

Non-essential Functions
* Perform other duties as apparent or assigned

What are the professional qualifications of a Best Buy RDC Merchandise Processor Repack?

Basic Requirements:
* Repetitively carrying or lifting, pushing and/or pulling weight of up to 40 pounds

Preferred Requirements:
* High School Diploma/GED

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners experience with world-class enterprise
support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal
Partner Services Representative role in order to better support our Partner Services Team during our high-season. If
you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account
Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely
love helping people and solving their problems. If youre passionate about the success of partner relationships with
our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an
internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and
speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of
situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable
collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What is in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become
a member.

Please reference agent id code MJOLSara on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners experience with world-class enterprise
support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal
Partner Services Representative role in order to better support our Partner Services Team during our high-season. If
you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account
Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely
love helping people and solving their problems. If youre passionate about the success of partner relationships with
our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an
internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and
speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of
situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable
collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What is in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become
a member.

Please reference agent id code MJOLSara on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRebeccaN on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities:

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRebeccaN on your resume submission.

Office: 1*405*418*6160

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities

Act as primary support for the Partner Services Team during the 2017/18 Winter Season, approximately Sept-April. Season duration is dependent on winter weather conditions and volume of workload, and is subject to change.

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit http://www.mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRebeccaN on your resume submission.

Office: 1*405*418*6160

——————————————————————————————————————————————————————————————

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities

Act as primary support for the Partner Services Team during the 2017/18 Winter Season, approximately Sept-April. Season duration is dependent on winter weather conditions and volume of workload, and is subject to change.

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRN1961 on your resume submission.

Office: 1*405*418*6160

——————————————————————————————————————————————————————————————

Seasonal Partner Services Representative (Remote)

Our team is passionate about helping people go skiing and snowboarding more often!

The Role:

We established high-performance Partner Services Team enhances our partners’ experience with world-class enterprise support and account management. We are looking for highly motivated and talented candidates to fill our Seasonal Partner Services Representative role in order to better support our Partner Services Team during our high-season. If you have experience with eCommerce platform solutions and experience in supporting Customer Success or Account Management teams, this may be a fit for you.

This position is an outstanding opportunity for a smart, energetic, and detail-oriented person. Apply if you genuinely love helping people and solving their problems. If youre passionate about the success of partner relationships with our ski industry partners, we want to hear from you.

Core Responsibilities

Act as primary support for the Partner Services Team during the 2017/18 Winter Season, approximately Sept-April. Season duration is dependent on winter weather conditions and volume of workload, and is subject to change.

Work closely with the Partner Services (PS) and Sales Teams to successfully complete partner related requests.

Manage phone and ticket queues, including weekend and Holiday coverage (November – April)

Data Maintenance:

Auditing systems and updating data through custom software interface.

Ticket barcode reconciliation and allocation.

Reloading ticket inventory upon request or as needed.

Loading new and updated data to our inventory database with assistance from senior team members.

Process resort closures by modifying inventory and updating internal departments.

Modification of ticket product details that affect our website offerings.

Running and emailing reports on behalf of the Partner Services Team or for partner contacts.

Completing Quality Assurance (QA) on all inventory data points uploaded to our website.

Process payments, refunds, and credits when necessary.

Be the voice if the company to resort partner contacts.

Ad Hoc projects.

Requirements

2+ years of experience providing customer support, hospitality experience, or account management support. (For an internet e-commerce, SaaS, or travel site is preferred.)

Working knowledge of the ski or travel industry.

Extensive experience building effective client relationships through positive communication, honesty and trust.

Outstanding written and verbal communication skills. You will need to explain complex ideas to partners, so writing and speaking with clarity and precision is a must.

Great troubleshooting and analytical skills, constantly making improvements to our process.

Compassionate and level-headed. You must be able to confidently and calmly serve high value partners in all types of situations, resulting in positive outcomes.

A great teammate. We are a highly organized and efficient team. You should be extremely well-organized and comfortable collaborating with your team to solve diverse customer inquiries and issues.

Able to roll with change and solve problems. We need your continuous input on how to make our company better.

Fun! Our team can get a little weird at times. We embrace fun and seek balance with work and life.

Schedule Expectations

Training (first 1-2 weeks):

Training will occur during normal business hours, generally 9am-6pm PST.

During Season (roughly September – April):

Saturdays through Wednesdays (Thursdays and Fridays off) – 6am – 3pm PST

Availability to work winter holidays to ensure proper partner coverage.

November – Thanksgiving, Black Friday, Cyber Monday

December – Christmas Eve, Christmas Day, New Years Eve

January – New Years Day, MLK Day

February – Presidents Day

Schedules may change based on business needs.

Bonus Points

Bachelors degree.

1-2 years experience supporting Customer Success and Account Managers for an internet eCommerce site.

Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus.

Familiarity with GoodData and Google Analytics is beneficial.

Knowledge of Photoshop, Excel, and HTML/CSS are nice to have.

Ability to speak, read, and write in Spanish or French at a conversational level is a plus.

What’s in it for you?

Competitive hourly pay (starting at $17/hr)

Work remotely

Nice deals on lift tickets!

Fun, outdoor activity focused culture

To Apply To Become A CSR Agent:

Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to become a member.

Please reference agent id code MJOLRN1961 on your resume submission.

Office: 1*405*418*6160

——————————————————————————————————————————————————————————————