HOST/HOSTESS-Austin Grill*New Location Opening in Centreville VA*

JOB TITLE: HOST/HOSTESS

SUPERVISION:
GM and MANAGERS

GENERAL DESCRIPTION:

Practice strong telephone and guest service etiquette.
Accurately record reservations and information into Open Table. Warmly greet and seat guests in the highest professional manner, following all
Thompson Retail Food Group SOPs and standards. Create memorable first impressions with guests.

JOB RESPONSIBILITES: These may change over the course of employment.
* Answers incoming telephone calls in a prompt and professional manner and according to Pheast standards. Records and distributes messages accurately.
* Records reservations accurately into OT, capturing special requests and concerns as necessary.
* Manages reservations to effectively seat entire dining room, running efficient waits and call ahead diners according to Pheast SOPs and standards.
* Practices complete guest service, using a warm greeting and welcoming guests with a smile.
* Appears, dresses, and acts in a professional manner.
* Possesses knowledge of food and beverages served as well as promotions and special events.
* Understands the mechanics of service and can arrange tables for large parties. Able to set tables in accordance with Pheast guidelines.
* Maintains dining room, entrance (interior and exterior), host stand, and restaurant throughout shift.
* Performs additional responsibilities, although not detailed, as requested by a manager at any time.
* Interacts verbally and listens attentively to guests, co-workers, and managers.

QUALIFICATIONS:

Knowledge/Skills/Aptitudes:

* Knowledge of the proper etiquette and service standards of Pheast.
* High school diploma and/or prior experience working in guest service.
* English language and professional communications skills.
* Able to take direction and to work in a team environment.
* Able to solve problems and work calmly and effectively under pressure.
* Self-motivation and good organizational skills.
* Able to stand and exert well-paced mobility for entire shift.
* Good sense of balance, ability to lift, bend, kneel, stoop, and wipe.
* Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly.
* Effective and professional oral communication skills.

GENERAL MANAGER- Austin Grill *New Location Opening in Centreville VA*

General Manager (Full Service Casual Concept)

Basic Function/Scope:

The General Manager operates in a retail environment and serves as the companys main representative and directs all service operations within the operation. The General Manager provides a positive experience for each customer to establish and maintain a mutually beneficial client relationship.

In addition to directing the operations of the store, the General Manager plans and supervises all special services, manages cash control and payroll records, hiring and training of associates, and maintains customer satisfaction.

Primary Duties and Responsibilities:

Client and Customer Satisfaction/Relations
* Ensure that all associates demonstrate respect to customers.
* Ensure that all associates comply with all health and safety guidelines
* Train all associates on all products and services offered
* Follow up with customer comment cards.

Business Growth and Marketing
* Maintain an awareness of the competition and market conditions internal and external to the restaurant.
* Identify and recommends new sales and revenue opportunities.
* Coordinate with the Chief Operating Officer regarding customer communications and customer retention patterns.
* Promote and leverage the companys name and resources to maximum advantage throughout the business.

Financial
* Develop a business plan and budget for the operation with the Chief Operating Officer.
* Develop financial forecasts and balances programs and resources for the operation.
* Control expenses within the operation.
* Is responsible for attainment of financial goals for the operation.
* Is responsible for accuracy and timeliness of all financial data and statistics.
* Monitors period analysis reports and initiates action plans as necessary.
* Monitors and audits the accounting and control process within the restaurant.

Leadership and Managerial Skills
* Demonstrate and promote the company culture, values and management philosophy.
* Promote teamwork within the restaurant.
* Coach and counsel associates and managers as needed, provide continuous feedback on performance and applies appropriate development tools to assist in their individual growth.
* Represent the company professionally and ethically at all time.

Human Resource Management
* Responsible for compliance with all Human Resource policies and procedures by all associates within the restaurant.
* Direct the Human Resource planning process to ensure the restaurant is adequately staffed.
* Provide opportunities for advancement and other developmental experiences for successful managers and associates.
* Responsible for selection of restaurant associates and as required, management associates.

Qualifications
* High volume table service experience.
* Considerable experience in both FOH and BOH systems.
* Proper service experience.
* Social media.
* Experience enhancing local sales and marketing.

BUSSER-Austin Grill *New Location Opening in Centreville VA*

JOB TITLE: SERVER ASSISTANT/BUSSER/RUNNER

SUPERVISOR: GM and MANAGERS

GENERAL DESCRIPTION:

Assist servers, chefs, and managers to ensure that all service staff, dining room, and guest needs are met in a fast and efficient manner.

Job Responsibilities: These may change over the course of employment.
* Maintains a presentable appearance and good personal hygiene.
* Sets up station and performs side work according to specifications.
* Attends all scheduled Staff Meetings unless otherwise approved by manager.
* Follows company SOPs and standards when serving all food items and clearing tables.
* Waits until all guests have finished entrée course, before clearing.
* Clears plates quickly, safely, and efficiently.
* Keeps tables cleared and manicured throughout meal.
* Expedites and Runs food when assigned
* Sets up line for shift when assigned
* Works together with fellow employees and management to ensure that the guests have the best Pheast experience possible.
* Performs additional responsibilities, as requested by a server or manager.
* Executes proper water, coffee, tea and iced tea service.
* Refills applicable beverages before they go below halfway mark.

QUALIFICATIONS:

Knowledge/Skills/Aptitudes

* Prior experience in a restaurant.
* Food and beverage knowledge.
* Able to take direction and work in a team environment.
* Able to solve problems, and work calmly and effectively under pressure.
* Strong self-motivation and organizational skills.
* Able to stand and exert fast paced mobility for entire shift.

* Ability to transport up to 50 pounds on occasion and up to 35 pounds regularly.
* Effective and professional oral communication skills.