Front Office Team Member, Business Assistant- Omaha, NE

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Front Office Team Member ” Business Assistant

Come Join our Successful Dental Practice as an Office Assistant – Business Assistant

A Omaha area supported office is looking for responsible, determined Dental Office Assistant – Business Assistant to join our dental office. The Dental Business Office Assistant will handle various administrative tasks in our front office area. The Dental Business Office Assistant role plays an important part in communicating effectively with patients and maintaining an organized administrative schedule. Our dental office is committed to providing optimal dental care, so if you think you have what it takes to help us accomplish this task, wed love to hear from you. Compensation will be based on experience.

Benefits:

We understand that you work hard, which is why each supported location provides an excellent compensation and benefits package. Additionally, our extensive training and continuing education opportunities are unparalleled and exceed industry norms. Each supported location invests heavily in your professional and personal growth and wants to see you succeed. If your career ambitions include leadership and further advancement, our network of supported locations offer many opportunities to help you meet your goals. Our network of supported locations is expected to double in size within the next five to seven years and new opportunities will be created to support that growth.

Additional benefits:
* Medical and prescription drug insurance
* Free dental services for yourself and your dependents minus lab fees
* Vision care support
* Life insurance
* 401(K) retirement plan
* 6 paid holidays off
* Team-focused, uplifting and educational work culture
* Potential for 2 weeks vacation available

Responsibilities

The Dental Business Office Assistant will maintain and organize all administrative functions in the front office, including reception tasks ” receiving and distributing office mail and email, answering the office phone and distributing calls or messages accordingly, communicating patients arrival promptly, managing administrative records and pulling/filing office charts among other duties. The Dental Business Office Assistant will also work with administrative scheduling, including maintaining office records, documenting patient dental treatments and transactions, following office procedures for patient referrals and scheduling of office appointments. Other duties include maintaining office accounts receivable information, making financial arrangements with patients before treatments and ordering office and administrative supplies.

Qualifications

Requirements:
* Outstanding written and verbal communication skills
* A friendly, positive demeanor with patients and supported dental office team members
* Great administrative organizational skills
* Strong computer skills and the ability to learn new programs
* Must demonstrate a thorough knowledge of dentistry and dental procedures
* Exceptional customer service skills
* Ability to travel for training, occasionally out of state
* Dental experience a plus
* Ability to work during the following time frames: Monday 10:00AM-7:00PM, Tuesday 8:00AM-5:00PM, Wednesday 8:00AM-5:00PM, Thursday 7:00AM-4:00PM, Friday 8:00AM-3:00PM, One Saturday per month 8:00AM-12:00PM

Education:

Associates degree preferred, but not required

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Not ready to apply? Connect with us for general consideration.

Full-Time Social Media Manager

Unique Career Opportunity!
* Omaha Steaks has an opportunity for a social media manager looking to make an impact with a world-renowned brand whose social media program is still in its infancy. Our ideal candidate will be a strategic marketer with big ideas that is fully immersed in the social media landscape, understand the nuances of various platforms and stays informed on the latest digital trends.
* In this always-on, fast-paced position, you will be responsible for using all forms of social media to build the Omaha Steaks brand and drive awareness, traffic and revenue through campaigns, contests, monitoring and community engagement. Your collaboration with cross-functional teams including Brand, Creative, Public Relations and Marketing will be key to planning, managing and executing effective partnerships, seasonal promotions and new product launches.

Great Place to Work!
* We have created a well-respected, nationwide brand based on our outstanding, wholesome products and our exceptional customer service. That makes for a great customer interaction and something our employees are very proud to be a part of.
* Despite being the nation’s best known brand of beef and the largest direct marketer of seafood, we’re small enough that your contribution can make a real difference.
* The owners and the management team genuinely care about every employee. So, when it comes to things like employee safety, health care, educational assistance and wellness, we lead the way. We treat our employees with the same respect we have for our customers.

What you will do:
* Work closely with our Creative Director and Brand Manager to develop an ongoing strategy and social media calendar based on marketing objectives and community feedback.
* Develop and execute social media campaigns including program management, monitoring, content creation, curation and promotion.
* Manage and develop content across identified social media platforms including writing posts, identifying trends and participating in discussions.
* Engage and collaborate with cross-functional teams to identify social media opportunities.
* Work with the creative team to plan and develop visual content for all social media channels.
* Develop reporting on social media programs and offer insights on how to optimize social marketing efforts for brand awareness, purchase conversion and growth initiatives.
* Proactively engage our user communities to develop relationships and encourage user action through social channels.
* Develop and execute social partnerships and seasonal promotions.
* Monitor all social media conversations to identify trends and topics relevant to other areas of the organization.
* Work with Customer Care to maintain best practices in the handling of complaints and damage control from negative conversations.

Knowledge, Skills and Abilities
* 4-year college degree or equivalent.
* 2-5 years prior experience social media marketing and/or communications. Knowledge of media relations and online damage control strategies preferred.
* Extensive knowledge of Social Media Platforms including Facebook, Twitter, Instagram, Pinterest, and Blogs.
* Proficiency with industry-standard social media monitoring platforms and reporting.
* Working knowledge of Microsoft Office.
* Excellent analytical, written and verbal communication skills.
* Effective strategic planning skills and strong grasp of Social Media best practices.
* High level of professionalism, and ability to understand and respond appropriately to internal and external audiences.
* Ability to plan, execute and evaluate projects with minimum supervision.
* Excellent judgment in dealing with customers, the media and others on sensitive or proprietary issues.

Special Note:
* Military veterans and their spouses are encouraged to apply.

Application Analyst /Java Developer

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Datas Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security

Position Description Overview

Application analyst within the Global Financial Services distributed application group.

Job Responsibilities
* Consults with project teams and functional units on the design of important projects or services. Supports existing business systems applications. Performs additional job duties as required.

Scope of Job

Works on moderate to complex projects and issues within functional area. Coaches and leads less experienced IT staff and business managers.

Autonomy

Works more independently with IT functional units and business units. Recommends strategies for improving system applications.

Job Requirements
* 5+ yrs. of related IT experience. Bachelors Degree at College of Engineering and Technology or equivalent work experience. Expert in multiple languages and tools. Some knowledge in emerging technologies. Possesses strong knowledge of application development technologies, tools and methodologies. Strong understanding of complex internal business processes or functions.

Competencies
* IT Architecture

First Data is an Affirmative Action Equal Opportunity Employer
(Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

Technician Shop – Truck

Company:
NMC Group, Inc.

Title:
Technician Shop – Truck

Location: Omaha, NE

NMC has served customers with equipment and service solutions since 1938. Today, our company remains customer-focused by providing a comprehensive line of product sales, parts, rental and services vital to the construction, power generation, material handling, on-highway truck, agriculture and railroad industries. Whether its Caterpillar equipment or another leading equipment manufacturer, NMC continually forges new solutions to meet the changing needs of its customers.
NMC continues to take pride in developing strong relationships with customers and our employees. These personal connections cultivate growth and success and they are the strength of NMC. It is this strength which will move NMC into tomorrow.

JOB PURPOSE

The NMC Total Truck Technician is responsible for the diagnosis and repair on all makes and models of heavy duty vehicles.
Responsible for maintaining the customers satisfaction in the field, shop or at customers location. Removes, installs, repairs, disassembles, assembles, and performs failure analysis of all equipment including light, medium and heavy duty truck, trailer and equipment repair.

ESSENTIAL/PRIMARY JOB DUTIES

* Completes diagnostics, repairs and rebuilds on engine products in a service workshop under limited supervision.
* Applies documented procedures and policies to complete complex repairs, including identifying and preparing required parts and tools.
* Determines what services are required to repair the machine and performs failure analysis. Asks for assistance as needed in failure analysis and diagnosing problems for quality control.
* Perform general and detailed repair of all trucks, engines and components.
* Installs injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, suspension and brakes, change or recharge batteries, and replace transmissions and other parts.
* Read job order, observe and listen to vehicle in operation to determine malfunction and plan work procedures.
* Examine protective guards, loose bolts, and specified safety devices on trucks, and make adjustments as needed.
* Lubricate moving parts and drive repaired vehicle to verify conformance to specifications.
* Disassemble, clean and reassemble engines an, or engine components.
* Performs preventative maintenance based on assessment of engines.
* Completes required documentation, such as work completed documents, time sheets, warranty claims, quality documents via handwritten forms or business system input screens.
* Follows all safety policies and procedures, including contamination control and HAZMAT rules and regulations. Reports potentially unsafe conditions. Uses equipment and materials properly. Attends safety meetings as required. Maintains tools in good working order as per MSHA and OSHA regulations. Maintains a clean work area in accordance to contamination control and NMC standards.
* Participates in all job-related training and applicable development classes to maintain current knowledge base on machines serviced by NMC.

Additional Tasks/Secondary Job Functions, if applicable

* Thoroughly and efficiently gathers customer information, assesses customer needs, educate the customer where applicable and appropriate, and document interactions through contact tracking.
* Work within and promotes corporate vision, mission, and values of the organization.
* Handles all customer inquiries in a prompt and professional manner.
* Adheres to all customer care standards.
* Promotes a professional image of the company at all times and is knowledgeable about the services NMC provides.
* Performs other duties as assigned.

JOB REQUIREMENTS

Education and Experience:

* Proof of high school diploma or General Education Degree (GED).
* Valid Drivers License
* Ability and Motivation to work Independently
* Excellent Verbal and Communication Skills
* Personal Tool Set with a Rollaway toolbox
* Experience Diesel Truck Diagnosis and Repair
* Must be able to communicate (speak, read, comprehend, write in English).

Knowledge, Skills and Abilities:
* Ability to fully use all required service tools including Insite, EDS, Quick Serve On-Line.
* Capable of developing collaborative working relationships.
* Ability to identify and communicate opportunities for work process improvements.
* In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
* Knowledge of and ability to regularly use: Hand wrenches, grease guns, hammers, impact tools, air tools, torque wrenches, screw drivers, basic measuring tools, overhead hoists, slings and chains, electrical testing equipment, hydraulic test equipment and numerous other specialized testing and adjusting equipment. Most often the employee must furnish the majority of the above tools.
* Ability to utilize proper bending, lifting, stooping, pushing, pulling, climbing, dismounting and three-points of contact techniques.
* Ability to write meaningful and legible service reports and work orders.
* Ability to react well under pressure.
* Ability to operate various pieces of equipment to ensure repair results in functioning machine.
* Ability to work overtime as needed.
* Skills in effective customer service and verbal, listening and written communication to consult with customers, understand issues and recommend solutions.
* Basic PC skills required in Microsoft Word and Outlook.
* Skills in problem solving, organization and effective time management.
* Skills in safety rig or hook for lifting and blocking parts, components, or machines and operating floor jacks and overhead cranes.

NMC is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information or membership in any class protected by applicable local, state or federal law.

Law Enforcement Security Screener

Job Summary:

Performs a variety of physical security and screening duties related to providing for the security and protection of the people, property, and operations of the Federal Reserve Bank. The primary responsibility of this position is to identify dangerous objects/items on persons, in bags, mail, deliveries, etc. and prevent the prohibited items from entering the facility and to facilitate access control duties at screening points. Requires the performance of various physical tasks including, but not limited to: using a metal detector, hand-wand, and x-ray machine; verifying personal identification and entering data into Law Enforcement (LE) data bases and facilitating access control and administration (including issuing ID badges); monitoring closed circuit television monitors, utilizing two-way LE radios, and assisting Federal Reserve Law Enforcement Officers (FRLEOs). This is a non-sworn Law Enforcement position. May require performing duties in emergency or crisis circumstances without being relieved for extended periods of times.

Key Activities:
* Utilizes effective customer service to protect lives and property through implementation of Department processes and procedures related to the operation of screening points.
* Operates threat detection equipment, including x-ray screening machines, handheld metal detectors, and walk-through metal detectors to screen for, and identify, dangerous or prohibited objects/items.
* Screens and verifies identification of people for appropriate entrance authorization through use of access control systems and detection of fraudulent forms of identification.
* Assists FRLEOs in handling emergency medical events at or in close proximity to screening points by providing radio communication to request advance medical care and when necessary performs first aid, CPR, automated external heart defibrillator, etc.
* Prepares detailed written Incident Reports of any incidents that occur at or near screening points in accordance with Bank and Department policies and procedures.
* Monitors the movement of persons on premises to control restricted and sensitive area access, and reports concerns and situations to the Law Enforcement Communications Center or FRLEOs on duty near screening points.
* Maintains applicable logs and performs other administrative tasks.
* Enters data in the Department Computer Aid Dispatch (CAD) and incident management system, access control system and visitor registration system.
* Operates and monitors additional Law Enforcement and life safety systems and equipment, including but not limited to the closed circuit television system, access control, two-way radios, and fire extinguishers.
* Processes, creates, and/or programs ID/proximity card badges; completes routine reports for non-emergency calls for service; assists with evacuations and other crisis response-related efforts; and/or performs fingerprinting and requests background checks utilizing NCIC.
* May assist in the Customer Service Center during staffing shortages or peak periods of badge issuance processing.
* Wears a prescribed uniform, including carrying radio and emergency medical gloves, while on duty.
* Performs other duties as assigned.

Sr Documentation/Tech Writer

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worlds largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data Global Financial Solutions provides large national and global financial institution clients with a broad range of credit solutions and output services that allow them to facilitate payments for millions of consumer and business customers around the world. GFS solutions include credit and retail private-label card processing, as well as licensed financial software systems, such as our VisionPLUS bank processing platform, and lending solutions. GFS also provides financial institutions with a suite of related services, including card personalization and embossing, statement printing, marketing and referral programs, client service, and remittance processing.

Position Description Overview

Is responsible for the creation and maintenance of documentation such as instructional guides, reference manuals, job aids such as systems and technical design templates, handbooks, reports, proposals, and brochures. Depending on the work environment, such documents may include various media, including written and video. May include maintenance of documentation library and oversight of special projects. Performs additional job duties as required. Is responsible for the creation and maintenance of documentation such as instructional guides, reference manuals, job aids such as systems and technical design templates, handbooks, reports, proposals, and brochures. Depending on the work environment, such documents may include various media, including written and video. May include maintenance of documentation library and oversight of special projects. Performs additional job duties as required.

Job Responsibilities
* Is responsible for the creation and maintenance of documentation such as instructional guides, reference manuals, job aids such as systems and technical design templates, handbooks, reports, proposals, and brochures. Depending on the work environment, such documents may include various media, including written and video. May include maintenance of documentation library and oversight of special projects. Performs additional job duties as required.

Scope of Job

Is involved in the design and writing of highly technical documentation. Coaches other more junior level technical writers.

Autonomy

Works independently and with senior management.

Job Requirements
* 3+ years of related technical writing experience. Bachelors Degree or equivalent work experience and/or Certifications. Has expert knowledge of information systems elements (hardware, software, and network) and their application to written or video documentation. Has an understanding of the supported business function(s) and the corresponding technical strategies, benefits, risks, and costs that impact the business.

Competencies
* Industry Knowledge

Degrees
* Bachelor of Arts

First Data is an Affirmative Action Equal Opportunity Employer
(Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.

Technician Field – Heavy Equipment

NMC has served customers with equipment and service solutions since 1938. Today, our company remains customer-focused by providing a comprehensive line of product sales, parts, rental and services vital to the construction, power generation, material handling, on-highway truck, agriculture and railroad industries. Whether its Caterpillar equipment or another leading equipment manufacturer, NMC continually forges new solutions to meet the changing needs of its customers.
NMC continues to take pride in developing strong relationships with customers and our employees. These personal connections cultivate growth and success and they are the strength of NMC. It is this strength which will move NMC into tomorrow.

JOB PURPOSE

This NMC Heavy Equipment Field Technician is responsible for repairing machines to the customers satisfaction in the field, shop or customers location. Removes, installs, repairs, disassembles, assembles, performs failure analysis of all equipment including engines, attachments, electrical systems, hydraulics, transmissions, power train, brakes, steering, and electronic and computer applications.

ESSENTIAL JOB DUTIES
* Conducts necessary machine performance and diagnostic tests, interprets results and makes an independent decision as to the extent of machine repair.
* Inspects, diagnoses, troubleshoots, services and repairs customer machines in a field environment.
* References and interprets service manuals, diagnostic software and parts books to determine problems/malfunctions and to verify repair specifications and parts needed.
* Verifies warranty information for parts still under warranty and handles return of core and remanufactured parts.
* Performs failure analysis on all equipment including engines, electrical systems, hydraulics, transmission, power train, brakes, steering and electronic/computer applications.
* Uses troubleshooting methods to repair and diagnose machine and attachment failures and performs repairs according to time requirement guidelines (TRG) standards. Escalates unresolved issues to Technical Communicators for further research and assistance.
* Performs work in the field, shop, or at customer locations which can include overtime and overnight assignments.
* Repairs machines without error and consistently repairs machines within the time requirement guidelines.
* Repairs warranty and service letter issues efficiently and as soon as possible.
* Uses web based computer programs effectively to address technical issues. Performs all required tasks in accordance with outlined procedures.
* Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
* Adheres to all customer requirements while on job site.
* Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
* Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
* Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
* Adheres to all customer care standards.
* Follows all NMC and customer-specific safety policies and procedures, including contamination control and HAZMAT rules and regulations. Uses equipment and materials properly. Attends safety meetings as required. Maintains tools in good working order as per MSHA and OSHA regulations.
* Participates in all job-related training and applicable development classes to maintain current knowledge base on machines serviced by NMC.
* Performs other duties as assigned.

Additional Tasks/Secondary Job Functions, if applicable
* Reviews data retrieved during diagnostic steps to create a detailed, accurate and cost effective quotes and pricing estimates and parts orders. Coordinates creation of quotes with Service Writers.
* Maintains truck condition and cleanliness according to NMC standards. Performs basic maintenance monthly, regular inspections daily, DOT inspections annually and upkeep as needed to service truck. Maintains accurate parts inventory in service truck in compliance with guidelines. Replenishes parts as needed.

JOB REQUIREMENTS

Education and Experience:
* High School diploma or equivalent required with 3 years of experience working in a similar role/industry and/or equivalent combination of education and experience required. OR Vocational training/Associates Degree in Applied Diesel Technology/Engine/Automotive/etc. preferred and 2 years of experience working in a similar role/industry and/or equivalent combination of education and experience preferred.
* Experience diagnosing and repairing internal combustion engines (2 & 4 stroke, LP, diesel).
* Experience with various types of systems and components (hydraulics, mechanical, pneumatic, power train, electronic, electrical, air and fuel systems, ac/dc electrical theory, etc.) on a large number of different kinds of equipment.
* Possess and maintain a valid Class A Commercial drivers license with air brake experience.
* Experience operating a welding torch (electrical/gas) preferred.

Knowledge, Skills and Abilities:
* Knowledge of and ability to regularly use: Hand wrenches, grease guns, hammers, impact tools, air tools, torque wrenches, screw drivers, basic measuring tools, overhead hoists, slings and chains, electrical testing equipment, hydraulic test equipment and numerous other specialized testing and adjusting equipment. Most often the employee must furnish the majority of the above tools.
* Knowledge of methods, materials, tools and techniques used in the repair of equipment.
* Ability to read and understand parts books, service manuals and electrical/hydraulic schematics.
* Ability to troubleshoot and diagnose machine issues and completely perform technical task at hand.
* Ability to meet and maintain company driving and DOT requirements.
* Ability to operate various pieces of equipment to ensure repair results in functioning machine.
* Ability to utilize proper bending, lifting, stooping, pushing, pulling, climbing, dismounting and three-points of contact techniques.
* Ability to exhibit sound and accurate judgments when making decisions.
* Ability to work independently.
* Ability to effectively influence actions and opinions of others.
* Ability to provide exceptional customer service to ensure high customer satisfaction and to respond to customer needs in a positive, supportive and timely manner to ensure maximum value for work performed.
* Ability to write meaningful and legible service reports and work orders.
* Ability to react well under pressure and manage difficult or emotional customer situations.
* Ability to act with professionalism and diplomacy when communicating with a customer/technician.
* Ability to maintain current product knowledge of all internal and competitive products.
* Ability to work overtime as needed.
* Ability to travel up to several hours a day to service machines at customer site – overnight stay required approximately 10% of the time.

* Skills in effective customer service and verbal, listening and written communication to consult with customers, understand issues and recommend solutions, including the ability to communicate technical information to nontechnical personnel.

* Basic PC skills required in Microsoft Word and Outlook.
* Skills to successfully work with various CAT software systems required to access service information and diagnose machine problems, including CAT ET, ABS, SIS, and TMI.
* Skills in problem solving, organization and effective time management.
* Skills in safety rig or hook for lifting and blocking parts, components, or machines and operating floor jacks.

NMC is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information or membership in any class protected by applicable local, state or federal law.

Senior Contact Center Rep

Why chose First Data?

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

Looking to start or continue your career? Come join the First Data team!

We have a variety of Technical Support positions available.
If you are looking:
* For somewhere that you can take pride in servicing your customer
* To belong to a large organization with great local presence and the feeling of family
*
For opportunities to earn more than just your base salary through various incentive and recognition programs
* For support in advancing and growing your career

then look no further!
Apply today.

Our Technical Customer Service incumbents typically:
*
Respond to inbound calls related to application, IT hardware and software products (may include POS terminals) or related inquiries
*
Diagnoses and resolves problems using documented procedures and checklists

* Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
* Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience
* Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

Skills and Experience Required:
* Highly developed sense of integrity and commitment to customer
satisfaction
* Demonstrated passion for excellence with respect to treating and caring for customers
* Ability to communicate clearly and professionally, both verbally and in writing
* Ability to handle complaints and unpleasant customers
* Has a pleasant, patient and friendly attitude
* Strong detail orientation and communication/listening skills
* Willingness to work a flexible schedule and overtime when needed
* Possess a strong work ethic and team player mentality
* Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
* Knowledge of technical support issues related to Internet connectivity and troubleshooting experience
* 1+ years in a service oriented capacity

Preferred:
* Experience in a Technical Support role or similar high-volume service center
* Familiarity with performance requirements

* Voice of the Customer, Quality, Schedule Adherence, etc.
* Some experience with multiline telephones and online noting systems
*
Associates Degree or higher in Information Technology or related field

Click the link below to take a glance at a day in the life of the call center at First Data:
http://players.brightcove.net/ …… /default_default/index.html?videoId= ……

First Data is an Affirmative Action Equal Opportunity Employer(Minorities/Females/Vets/Disabled/LGBT)

Sales Representative- Falcon Division- Tri-City Area

Sales Representative- Eagle Division- Tri-City Area (Grand Island, Kearney, Hastings)

Summary: Performs functions to obtain sales, secure new business accounts and service the needs of the existing sales accounts with an assigned territory.

Essential Duties and Responsibilities: (Other duties may be assigned.)

Performs merchandising activities in accounts that would include stocking shelves, cleaning shelves, stocking cold boxes and building displays.

Under general direction, solicits business by personally visiting clients, attempting to interest prospective buyers and explaining the merit of product and its application.

Familiarizes established accounts with new products and developments.

Investigates and resolves customer complaints in accordance with company policy.

Keeps information on competitive products, promotional matters, sales techniques, pricing and marketing policies. Informs company of competitive activity and conditions that would affect company interests.

Prepares price quotations, delivery dates and service obligations.

Job duties include working nights and weekends on promotional activities and other account activities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: One year certificate from college or technical school with four year college degree preferred; three to six months related experience and/or training; or equivalent combination of education and experience.

Language, Mathematical, and Reasoning Skills: Ability to read and interpret documents (such as safety rules, operating and maintenance instructions, and procedure manuals) and to write routine reports and correspondence, and to speak effectively before groups of customers or employees of the organization. Spanish bilingual abilities preferred. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, in addition to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply common sense understanding to carry out instructions furnished (in written, oral, or diagram form) and to deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills: To perform this job successfully, an individual should have knowledge of Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, Power Point, and etc.), and order processing systems (such as Logility, Microstrategy, and etc.) or the aptitude to learn. Other technology used in this occupation: Customer relationship management CRM software; Data base user interface and query software.

Certificates, Licenses, Registrations: Requires a current state driver’s license; ability to meet company vehicle insurance requirements; and Alcohol Beverage Commission (ABC) License, as required by the state

Other Requirements: Ability to regularly operate a motor vehicle.
* Travel within
Tri-City Area (Grand Island, Kearney, Hastings)

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must regularly lift and /or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions, is occasionally exposed to moving mechanical parts, high, precarious places, fumes or airborne particles; toxic or caustic chemicals, extreme cold; extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.

Republic National Distributing Company is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.