Synaptek Corporation, a Fast 50 technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at http://www.Synaptekcorp.com
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We are seeking a Service Desk Administrator to provide comprehensive support services for a Federal Government customer at Fort Belvoir, VA.
Must have an active Secret/Top Secret clearance and one of the following: A+, Network+ or Security+ certification. Computing Environment Requirement: Getting Started with Windows 10 for IT Professionals.
Required Skills:
· Demonstrated ability to triage and/or perform Level 1 analysis for incidents
· Demonstrated conflict management skills
· Demonstrated excellent customer service skills
· Demonstrated excellent verbal and written communications
· Demonstrated phone skills
· Demonstrated ability to multi-task and function in a fast-paced environment
· Ability to accept and act on requests for service via multiple mediums (phone, email, walk-up, and self-service)
· Ability to work with little or no supervision (phone, email and walk-up)
· Activer Role Services (ARS)/Active Directory knowledge of account management
· Demonstrated ability to analyze and present data in written and oral manner
· Microsoft Office 2010/2013 Suite
· Remedy Ticket Tracking System
· PKI/CAC Provisioning
Required Education and Certifications:
· B.A./B.S. and or combination work experience
· Security+ Certification
Experience:
· Two (2) Four (4) years of relatable experience.
Desired Skills:
· SIPR PKI Token Local Registration Authority (LRA) Designation
· Windows 7/8/10 Configuration, MCP, MCDST, or MCTS certification
· Knowledge of roaming and static profile support
· Desktop computer support
· Portable computer support
· Iphone support ref integration with email