Inbound Travel Consultant

“Assisting Inbound Business Customers with their Corporate Travel Bookings.

Must be professional and have previous international travel booking experience.
We are the number one contact center and client relationship management company in the world. Founded in 1978, the
Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers
in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international
companies operating in various industries. We are a people company, our passion and dedication to the growth and
success of our people can be seen in each one of our actions and initiatives.

Duties/Responsibilities:
Language/Communication
Excellent written and oral communications
Position will require inbound, outbound (callbacks), and email communications.
Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to
ask probing questions, ability to communicate with sense of urgency
Fluency and comprehension in the language requirements for the specific point of sale (spoken and written)
Accent neutral verbal/written communication skills as verified by approved formal test
Strong listening skills: active listening; able to appreciate the context of the business traveler’s experience
Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer
Minimum 1-year experience demonstrated use of these communications skills in prior experience

Soft Skills:

Travel savvy: Passion for travel
Experience with travel reservations
Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing
the sale and potentially up-selling the customer.
Anticipate customer needs – displays a number of skills as applicable e.g., empathy, proactive recommendations,
urgency, etc.
Polished delivery: ability to communicate in a structured and effective manner
Excellent time management: ability to multi-task to solve issue for customer, while managing time
Quick learner: ability to ramp up quickly and act on feedback constructively
De-escalate customer situations, manage customer expectations and follow-up on customer commitments
Passion for service, one call resolution and tailoring the solution for the caller

Technical Skills:

Fast accurate typing skills
Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows)
Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through
multiple web applications and windows at one time on a
single screen)
General database searching skills
High speed data entry speed and accuracy
Ability to multitask in multiple windows of activity on computer screen
Basic math skills (adding, subtracting and basic calculations)
Geography skills (countries around the world, latitude, longitude or an aptitude to learn)
International faring skills (or an aptitude to learn)
Typing 35 wpm as verified by a formal test
ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc.
Proficiency in a multi-system environment

Qualifications: Experience, Education, and Certification:

High school degree or equivalent (required)
College degree preferred
1-2 years of experience with a corporate travel agency
2-3 years of experience with an airline reservations system
1-2 years of experience with international offerings
Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service
Knowledge of international exchange rate calculation and taxes
Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground
transportation,
Strong aptitude/understanding for exchanges
Travel agency experience highly desired
Experienced in telemarketing/sales
1-3 years GDS experience

To Apply To Become A CSR Agent:

Please visit mommyjobsonline.com and click on Join Now and select the customer service job bank registry to get
connected with this client and to become a member.

Please reference agent id code MJOLVALERIELOWE on your registration submission.

Office: 1*405*418*6160

Personal de Limpieza

Descripción del trabajo:
Empresa de limpieza nacional busca personas de confianza para trabajar en la limpieza en centros comerciales y principales tiendas por departamento.
Ambiente agradable del trabajo libre de drogas. EOE. Verificacion de antecedentes. Debe ser por lo menos 18 anos de edad para aplicar, transportacion confiable y dispuesto a trabajar los fines de semana.

Responsabilidades de Trabajo:
Trabaja como miembro de una equipo de limpieza, a cargo de limpiar un centro comercial o tienda por departamentos bajo la dirección del gerente local. Trabaja de manera independiente y como miembro de un equipo. Normalmente realiza las mismas tareas todos los días y puede que trabaje en turnos anteriores o posteriores al horario de atención del centro comercial o tienda.

Tareas típicas realizadas por el personal de limpieza antes y/o después del cierre del centro comercial o tienda: Limpia entradas, baños, vinilo, losa u otras superficies de pisos duros, alfombras, patio de comidas, depósito y salas de recreación. Limpia a fondo los baños y repone sus insumos. Las tareas de limpieza incluyen quitar el polvo, limpiar, barrer, trapear, fregar y utilizar diferentes máquinas para llevar a cabo las tareas de limpieza. Se le pueden asignar tareas para operar hidrolavadoras de agua caliente que funcionan con diesel para limpiar las veredas y áreas de entrada. Está al tanto de todas las precauciones y utiliza equipos protectores de seguridad adecuados al operar la hidrolavadora en el área asignada. Puede apilar las sillas o mover las mesas del patio de comidas para poder llevar adelante la limpieza del piso.
Tareas típicas realizadas por el personal de limpieza durante las horas de atención del centro comercial o tienda: Camina en el centro comercial verificando que no haya derrames u otros peligros para los clientes, empleados de los locales o personal del centro comercial. Limpia derrames húmedos o secos o solicita asistencia para limpiar derrames de mayor tamaño. Limpia muebles de áreas comunes del centro comercial, puertas de entrada al centro comercial, distintos tipos de vidrios. Raspa y elimina goma de mascar de los pisos y veredas. Limpia detalles de los baños y repone sus insumos. Ordena las mesas y sillas del patio de comidas Limpia las mesas y sillas después de cada cliente. Coloca las bandejas en las áreas designadas. En algunos lugares, lava las bandejas utilizando equipos para el lavado de bandejas comerciales o a mano en sumideros de 3 compartimentos. Vacía los cubos de basura de las áreas comunes en grandes carros con ruedas y transporta la basura al área de compactación de basura designada. Carga y opera la maquinaria de compactación de basura. Quita el cartón de los corredores de servicio utilizando grandes carros con ruedas y transporta la basura al área de compactación de basura designada. Carga y opera la maquinaria de compactación de cartón. Puede utilizar químicos de limpieza, trapeadores, cubetas, trapos, escobas, aspiradoras, máquinas fregadoras manuales o de conductor a bordo para pisos comerciales, pulidoras para pisos eléctricas y/o con propano y otros equipos para realizar las tareas.

Lleva a cabo otras tareas de limpieza que le sean asignadas.