Job Summary:
The JWB Assistant Outlet Manager is primarily responsible for planning short and long term and the day to-day operations of the assigned outlet in the absence of the General Restaurant Manager. Adherence to establish policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals. Desire to provide exceptional customer service in a 4-diamond atmosphere and lead service professionals to a common goal for the guest, service professionals, owner and brand awareness
Job Duties:
Daily Operations
1. Responsibility for Shift staffing and station assignments.
2. Supervision of tabletop presentation for meal service.
3. Floor presence during shift, greeting and interacting with guests.
4. Preparing shift schedules according to Hotel occupancy and special functions.
5. Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing).
6. Responsibility for Line Professional training.
7. Responsibility for all opening/closing procedures of shift, including Log Book/Glitch report, pre-meal shift, guest comment card process, menu engineering.
8. Responsibility for daily payroll (PAFs).
9. Maintaining inventory of equipment, linen and other supplies.
10. Monitoring and controlling Micros system in appliance to guest checks and hotel reports.
11. Ensuring maintenance and cleanliness of restaurant and communicating expectations to Housekeeping, Stewarding and Property Operations.
12. Exercising quality control for both food and beverage.
13. Complete knowledge of Micros system.
14. Responsibility for food and beverage promotions.
15. Executing departmental forecasting and budgeting.
16. Responsibility for maintaining the highest standards of service and ambiance.
17. Performing daily walk-through to ensure full compliance with Department of Health regulations and Margaritaville Hollywood Beach Resort Standards.
18. Responsibility for outlet par levels and inventories.
19. Complete responsibility for compliance of Margaritaville Hollywood Beach Resort Codes of Conduct.
20. Full knowledge of the industry trends
21. Adherence to establish policies, standards and procedures are required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations while meeting/exceeding financial goals.
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