Overview
Goodwill works to enhance the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work. Goodwill meets the needs of all job seekers, including programs for youth, seniors, veterans, and people with disabilities, criminal backgrounds and other specialized needs.
Goodwill Industries of Kentucky is an Equal Opportunity Employer/Affirmative Action Employer: M/F/Vets/Disabled
Job Skills / Requirements
Job Purpose
Display Goodwills Core Values – Respect, Excellence and Integrity.
The Retail Manager will support the store sales and lead retail employees continually by evaluating and improving the performance of others. Constantly striving to improve store processes and performing tasks of subordinates as needed to ensure store goals are met and exceeded.
Essential Job Functions:
A. Opens & closes the facility (key holder).
B. Maintains a clean, neat and well organized store.
C. Provides great customer service interaction with donors or customers.
D. Displays lead by example skills and reflecting adherence to the values of Goodwill.
E. Displays goal-minded leadership skills by reaching goals based on review of sales and processing numbers. Ensuring expenses are maintained within budget guidelines.
F. Manages store processes and/or assigns employee tasks based on sales and processing figures.
G. Assists in annual budget preparation and achieves financial objectives.
H. Assures stock and sales are handled in accordance with the operating system.
I. Interviews and trains new employees based on operational needs. Displays good judgement when selecting the best-fit individual for open positions.
J. Contracts labor through temporary agencies. Displays good judgement to select/hire best fit employees in accordance with company hiring standards.
K. Prepares store schedule and assigns employees to appropriate departments to ensure all production and sales goals are met.
L. Ensures that the store stays clean and organized and that customer service expectations are met on the sales floor and donation drive-thru area.
M. Promotes Goodwill in the community by coordinating store events, such as new store or grand re-openings, customer appreciation days, etc. Develop and maintain customer relationships to promote returning customers.
N. Researches and resolves elevated customer concerns/complaints.
O. Monitors customers and employees for suspicious behavior and partnering with Loss Prevention, Safety staff and Human Resources as appropriate.
P. Prepares, completes and deposits daily cash deposits/reconciliations.
Q. Plans for and schedules delivery of tools, equipment and products needed from Transportation Department.
R. Schedules delivery of required services and materials needed from Facility Services along with outside providers to ensure maintenance, cleanliness and safety of facility and grounds. Schedule pick-up of recyclable and trash items by Transportation or outside collectors.
S. Open to new ideas and demonstrating confidence and enthusiasm for responsibilities.
T. Trains employees through communication on job tasks with redirecting employees regarding projects with clear feedback.
U. Displays the importance of tasks assigned and order of importance with the use of calendars, to-do lists, filing systems, etc., to ensure tasks are accurate and completed on time (daily, weekly, monthly).
V. Performs other duties as assigned.
Reports To: Regional Manager.
Positions Supervised: All hourly retail employees.
Requirements:
A. High School Diploma or GED. Bachelors Degree in Business-related field preferred.
B. Retail experience required; Management/Supervisory experience helpful.
C. Attends meetings.
D. Occasional driving (personal car) to another retail location. Must have valid drivers license and insurance.
E. Manages long periods of standing, recurring bending/crouching/reaching/stooping and ability to lift 30 pounds; occasional lifting up to 50 lbs.
F. Follows all safety procedures and correct safety issues, if possible.
G. Must have or be able to become certified in First Aid and CPR.
H. Must have reliable transportation to and from work.
I. Well organized and detail-oriented in preparing reports/paperwork (i.e., time cards, etc.) in a quality and accurate manner.
J. Works a rotating schedule, including evenings, weekends and holidays.
K. Meets objective criteria for Retail Manager per the following:
a. Adjusts store processes and/or assigned employee task focus based on sales and processing figures.
b. Communicating tools, equipment and product needs to Transportation Department.
c. Ensures efficient, high quality hard goods and textile processing.
d. Ensures store is well-organized and well-stocked for maximum profit.
e. Unloads donated items from donor vehicles and moves into store.
f. Inspects items and sorting items to route to trash, recycling, textile or hard good processing.
g. Sizes and tags textile items using tagging gun.
h. Maintains knowledge of recalled and most needed/unacceptable list products to communicate to donors and provide donation rerouting to donors as needed.
i. Prepares and stores recyclable items.
j. Schedules pick-up for recyclable and trash items by Transportation or outside collectors.
k. Prices and tags hard good items.
l. Straightens and replaces incorrect shelved/hung items.
m. Pulls items from sales floor and reprocess for recycling or trash.
n. Researches and resolves incorrect cash count information.
Education Requirements (Any)
High school diploma or GED. Training in business communications or administration preferred.
Additional Information / Benefits
Created 10/01/2016
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance, Special Incentive Plans
Screening Requirements: Drug Screen, Criminal Background Check
This job reports to the Regional Manager
This is a Full-Time position 1st Shift, 2nd Shift, Weekends.
Relocation is not provided and travel is not required
Number of Openings for this position: 1
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