Responsible for servicing automobiles and light trucks with a commitment to the Williams Way and the Mission of Jack Williams Tire Company by performing the following duties.
Retrieves customer vehicles into service area for service preparation.*
Maintains advanced technical knowledge required to perform all repair and most diagnostic service work and state specific inspections in accordance with state, ASE and JWT standards.*
Performs all tire servicing jobs to include mounting, dismounting, balancing, repairing and TPMS diagnosing.*
Completes service related paperwork per JWT standards in an accurate manner.*
Completes pre/post-test drives of all vehicles in accordance with company and DOT standards.*
Ensures equipment is maintained and functional at all times by performing routine maintenance as needed.*
Ensures work area is clean and orderly and meets JWT and safety standards.*
Wears personal protective equipment in accordance with safety standards.*
Maintains a professional image and demonstrates courteous behavior with customers and other team members.*
Attends all required staff meetings, training seminars and maintains required certifications.*
Acts as TIA mentor as assigned.*
Maintains a flexible schedule to include weekend, holiday and evening hours; regularly works between 40 and 48 hours per week and occasionally works over 60 hours per week.*
Performs other related duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend instructions, procedural guides, policies and memos. Ability to effectively present information in one-on-one and small group situation to customers and other employees of the company.
Math Ability:
Ability to add, subtract, multiply, and divide using whole numbers.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of diagnostic computer systems and internet software.
Education/Experience:
No degree required; one to two years related experience and/or training; or equivalent combination of education and experience.
Skills:
Written Communication Skills
Technical Communication
Customer Service
Manual Dexterity Skills
Ability to stand for long periods of time
Team Relations
Multi-tasking
Professionalism
Certificates and Licenses:
Valid drivers license
State Inspection/Emission certificate
TIA certifications
Equipment:
Tire Lift
Tire Balancer
Tire Machine
Diagnostic tools/scanners
Various automotive power and hand tools
Alignment Equipment
Employee must obtain advanced mechanics tool set
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision Requirements:
x Close Vision (clear vision at 20 inches or less)
x Distance Vision (clear vision at 20 feet or more)
x Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
x Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
x Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)
x Ability to See Color
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