Job Description:
Provide a high degree of support to employees in relations to group benefit questions and issues. Responsible for accurate enrollment and administration of Health & Benefits for all employees in all regards including new hire administration, onboarding and open enrollment. At times, this person many be responsible for enrollment for hundreds of employees in one month.
Were looking for someone who understands the local community & Hawaii healthcare and wants to make a huge difference within our community.
– Provides excellent customer service to employees and field partners via calls and emails
– Performs duties while maintaining strong prioritization and organizational skills, and professional communications in all interactions
– Maintains processing quantity and quality standards at or above minimum standards established by management
– Researches and resolves moderately complex product and service issues from the field, and employees to maintain accurate and timely responses. Documents information in CRM (customer relationship manager) to track issues while utilizing all necessary systems and resources
– Ability to diffuse employee concerns, notifies management of critical situations, and ensures the best solution is implemented for all employees
– Exhibits strong knowledge of Health & Benefits portfolio, corresponding systems, internal and external processes. Stays up to date with any changes to healthcare plans associated with internal, regulatory or industry changes
– Researches and resolves monthly audits to correct billing inaccuracies including processing adjustments and on-demand reconciliations
– Provides guidance to employees regarding Health & Benefit offerings
– Obtains and maintains documentation to ensure compliance with all applicable state and federal regulations and laws, including but not limited to Affordable Care Act, and the Hawaii prepaid health care act
– Researches and corrects errors from audit reports, financial reconciliations and data integrity files
– Interact with Health & Benefit carriers to resolve customer needs including carrier discrepancy files and emergency enrollments
– Demonstrates high level of confidentiality, integrity, and professionalism with regards to our employees private and personal information
– Other duties as assigned
Requirements / Experience:
– H.S. Diploma.
– Minimum of 3 years Customer Service experience
– Prior experience administering Health & Benefit plans required
– Experience in benefits enrollment for a large enterprise-sized company a plus, not required
– Experience working with small to medium-sized businesses a plus, not required
– Strong time-management, organizational and relationship building skills; self-sufficient and creative problem solver
– Strong knowledge of Microsoft Office, especially Excel
About Us:
We provide competitive compensation packages which include 100% paid employee health care, paid time off and a flexible, collaborative work culture. We are currently looking for talented, passionate, team-oriented professionals to join our family.