Sales Relationship Manager-Personal Trust

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: [Apply online] or call: …… .

JOB SUMMARY
Under limited supervision, responsible for business development and administration of assigned Personal Trust accounts, as well as other types of Trust Department accounts as assigned. Responsible for the development and expansion of low and high level relationships for existing high net worth clients leading to the growth of assets and revenues under their administration through successful account retention and sales to both existing and new customers. The position is responsible for providing sophisticated wealth planning perspectives and solutions, acting as an expert and consultant for internal partners and profiling for cross-selling opportunities. In addition, the individual should be confident in the development of independent new business with existing clients and external prospects.

COMPLIANCE STATEMENT

Responsible for expanding and deepening customer relationships by identifying customers needs comprehensively and matching their needs with selections and resources within the colleagues assigned business line and across all business lines of Associated Bank.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and ensure that the customers best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesnt meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associateds anonymous Ethics Hotline.

KEY RESULT AREAS
New business development
Strategic Partnership
Customer Retention
Regulation and Compliance
Process Improvement
Community Involvement
Supervision

JOB ACCOUNTABILITIES
-Independently or in collaboration with other partners, create and/or coordinate specific sales proposals to generate new business. In addition, the individual can build and expand referral source opportunities both internally and externally.
-Profile existing customer base, and that of Service Administrators, for additional financial service needs in order to identify cross-selling opportunities through referrals to internal partners within and/or outside of Private Client and Institutional Services.
-Strong listening and questioning skills in order to provide advice and consult with clients concerning a broad range of financial planning areas including advanced estate and generation planning, retirement planning, investment management, risk management, charitable planning, and risk management.
-Participate in community and business functions/groups to ensure a positive image for the bank within the regions marketplace. Establish referral contacts within the community.
-Perform administrative duties of assigned accounts including reviewing client correspondence and processing requests for information, scheduling of appointments, entering memos on capital base, approving bills, processing discretionary payment requests, reviewing and coordinating investment cash flow needs with the investment officer.
-Ensure compliance with policies and procedures related to all aspects of the position and keep informed of new legal, regulatory, and tax developments.
-Review and analyze legal documents including revocable and irrevocable trusts, wills, real estate, agency agreements, and custody agreements to determine effective administration and compliance with documented provisions.
-Potentially supervise the activities and development of assigned Support Staff or Officers to ensure sales goals and customer service standards are met.

EDUCATION
Bachelor’s Degree or equivalent combination of education and experience Required

Master’s Degree Business, Finance, Accounting Preferred
JD Business, Finance, Accounting Preferred

EXPERIENCE
7-10 years Business development or Personal Trust relationship management. Required

10-12 years Demonstrated success in planning, organizing and executing on internal investment agency, institutional and personal trust sales within a regional banking environment.
Experience in developing internal network of bank product line referral source and external COI development.
Thorough understanding of discretionary asset management and fiduciary administration.
Past track record of sales and client management success.
Strong knowledge of other business line products.
Complexity of relationship and accounts varies from low to high depending upon level and experience.
Personal Trust administration experience. Required

LICENSES & CERTIFICATIONS

CFP-Certified Financial Planner by start date Preferred
CPA – Certified Public Accountant by start date Preferred
CFA-Charted Financial Analysis by start date Preferred
Series 6-Investment Company Product/Variable Life Contracts Representative Exam by start date Preferred
Series 63-Uniform Securities Agent State Law Exam by start date Preferred
Series 7-Stockbroker Exam by start date Preferred
CTFA-Certified Trust and Financial Advisor by start date Preferred

Must have access to reliable transportation and the ability to lawfully drive self, if applicable. by start date Required

Senior Personal Trust Assistant

Equal Opportunity Employer
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: [Apply online] or call: …… .

JOB SUMMARY
Under limited guidance, Senior Personal Trust Assistant provides support to Relationship Manager(s) and management and their clients. This support includes responsibility for daily coordination of account administration for personal trust and agency relationships. Maintains accounts by initiating a range of account activity, monitoring account records to ensure accuracy and completeness, and responding to client inquiries. Assists Relationship Managers in developing additional business, making client presentations and coordinating with internal partners. Works with Relationship Managers to ensure adherence to standards and regulatory requirements. Working directly with clients and internal partners to solve problems and provide superior customer service. May participate in projects. May administer a small book of business of low to mid complexity with the oversight of a Relationship Manager.

As a valued colleague of Associated Bank you play a critical role in delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus on building solid and long lasting relationships by engaging all customers in a positive manner. Colleagues should provide customers a positive experience that includes undivided attention, straightforward and knowledgeable service and insure that the customers best interests are our number one priority. Consistency around customer experience guidelines is key and expected from all of our colleagues. Our goal is to simplify the customer experience and deliver outstanding service to every customer, every time.

Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering requirements. Responsible to report any procedure or process that doesnt meet regulatory requirements including fraud, whether suspected or confirmed, to management. This reporting can be done directly to any member of management, including Human Resources or Corporate Security, or can be reported through Associateds anonymous Ethics Hotline.

KEY RESULT AREAS
Customer Service
Administrative Support
Sales Support
Problem Solving
Deposit support & administration
Communication
Account Maintenance
Accuracy
Delivering Service Consistent with Brand, Vision and Talent Philosophy
Reporting
Sales and activity tracking
Time Management

JOB ACCOUNTABILITIES

Works with Relationship Managers and management to ensure all account activity and administration is in order in regards to compliance and risk management with established Associated Bank policy, procedure and business strategy as well as applicable regulatory guidelines.

Coordinates all aspects of daily account administration for personal trust and agency clients. Monitors situations to ensure prompt action. Interacts with Relationship Managers and internal partners to coordinate daily client activity, oversees transaction processing, documents services provided, handles inquiry resolutions, and obtains appropriate documentation. Communicates information on aspects of a client relationship to Relationship Manager(s) and other internal partners as needed. Performs ongoing maintenance while adhering to compliance guidelines. May participate in projects and process improvement efforts. May administer a small book of business of low to mid complexity with the oversight of a Relationship Manager.

Provides general administrative and sales support to Relationship Managers and management. Administrative support may include scheduling, correspondence, reporting and other projects as assigned. Sales support may include monitoring and updating internal systems, reporting and preparing sales presentation and client materials as necessary. Perform MoneyGuide Pro data entry and assist with presentation generation. May assist Relationship Manager in creating financial planning recommendations. Act as a liaison with internal partners such as customer care, legal, credit, etc. to address and resolve complicated transactions and issues.

Works directly with Personal Trust customers in partnership with Relationship Managers and internal business partners to answer complex questions and solve operational issues while providing superior customer service.

Use online deposit and trust systems to obtain vital client information to include but not limited to: opening and closing accounts, overseeing account distribution, documentation of discretionary payments and account reviews, and cash processing (bill payment, ACH, wires, etc); as well as performing various other service requests. Provide customer service and process daily transactions for Personal Trust clients as requested.

Review and interpret trust documents to ensure compliance with the documents provisions and fiduciary guidelines and laws; reviews list of assets in order to determine if any risk issues exist. Maintains an understanding of relevant tax laws and legal requirements applicable to trust administration in order to assist in resolving client issues as they relate to the trust agreement.

QUALIFICATIONS:

Required Education: Associate’s Degree or equivalent combination of education and experience Business, Finance, Accounting, Paralegal or related field

Preferred Education: Bachelor’s Degree Business, Finance, Accounting, Paralegal or related field

Required Experience: 4-7 years Banking or office/administrative or paralegal experience.

Required Experience: Less than 2 years Prior trust and investment experience

Preferred Experience: 2-4 years Knowledge of banking products, services, procedures, practices and loan documentation a plus.

LICENSES & CERTIFICATIONS
CTFA-Certified Trust and Financial Advisor Preferred

Special Skill Requirements:
Other: Superior customer satisfaction/service skills and experience
Other: Excellent organizational and prioritization skills
Other: Excellent verbal, written and interpersonal skills
Other: Computer literate in Microsoft Office products and the ability to quickly learn new software/systems
Other: Thorough knowledge of banking, trust and investment products, services, and systems

Other Duties and Responsibilities
Performs other duties as assigned.

Job Requirements
Adherence to Company policy and procedures is required.
Perform duties in accordance with the Vision & Values of Associated Banc-Corp.
Regular attendance is required.
Basic math and reading skills, and attention to detail.
Use of basic office equipment (e.g., photocopier, voice mail, “fax” machine, calculator, multiple line telephones, typewriter, computers etc.).
Represent the organization in a professional and positive manner.
Maintain credit exception approval percentages within corporate approved guidelines