Senior Lead, Shared Services Operations

As a member of the R1 Management Team you will be responsible for assisting in the management of daily operational processes within R1 Shared Service Center (CBO). The Senior Ops Lead plays an intricate part in providing analytical expertise for the revenue cycle management process while identifying work flow issues and providing solutions. With sharp attention to detail one would discern client problems and communicate/escalate root cause issues to appropriate parties. The Senior Lead must be able to proactively monitor daily work flow and staff productivity while adhering to R1’s key revenue performance and quality metrics across multiple hospital systems.
This role will report directly to an R1 Revenue Cycle Manager within assigned department.

Your day to day role will include:
* Oversee a team of hourly staff, evaluate work and current results based off of KPI’s.
* Compiles, analyzes large sets of healthcare data and communicates performance data and associated action plans to R1client leadership.
* Uses problem solving skills and planning abilities to diagnose and solve root processes, payor and system issues impacting revenue cycle objectives.
* Have an understanding of R1 client processes and workflow.
* Develop and implement recommendations and provide formal feedback on project results to management.
* Coach and develop operations leads.
* Create detailed reports for management.
* Ability to maintain confidentiality of all information under HIPPA guidelines.
* Other duties as assigned.

You Have:
* Obtained Bachelor’s degree in Accounting, Finance, business Administration, Healthcare Administration, or other science related field.
* Experience in an analytical environment and evidence of organization skills.
* Exemplary problem solving abilities and practical analytical competency to identify trends using data.
* Functional computer knowledge, including Excel spreadsheets, pivot tables and Microsoft Office products.
* Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
* Ability to work independently and collaboratively with a team on multiple tasks and assignments.
* Prior experience managing a team.

It would be great if you also have:
* Facility revenue cycle experience
* Advanced proficiency with tools like Excel (vlookup), Access, and Tableau

We offer:

R1 is changing healthcare by infusing operational discipline and proprietary technology in hospital financial processes. We are an industry leader; we are the only independent organization with a comprehensive service and technology offering for hospital revenue cycle management, and we have achieved leading outcomes for our customers.
* A strong financial performing, growing organization that will keep you on your toes with new ideas, changes and opportunities to learn and grow in abundance.
* A culture of excellence, driving customer success so they can focus on improving patient care and on giving back to the community.
* A Total Rewards package which may include such things as: competitive compensation package, the ability to choose from a comprehensive benefit program mostly funded by R1 that includes medical, dental, vision, flexible spending accounts, commuter benefits, life and disability insurance, along with work life balance programs including paid time off for personal time, illness and volunteering, and we offer a retirement savings plan and continuing training and development and so much more!

Sound like you? Let’s talk!

About R1:

R1 is a leading provider of revenue cycle management services and Physician Advisory Services to healthcare providers. We are the largest independent end-to-end revenue cycle provider and have the longest operating history in the revenue cycle industry. R1’s objective is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our distinctive operating model and values includes people, processes, and sophisticated integrated technology/analytics that help customers realize sustainable improvements in their operating margins and improve the satisfaction of their patients, physicians, and staff. We are dedicated to transforming the commercial infrastructure and patient experience in healthcare.

Collections Manager – Shared Services Center

Intertek is a leading Total Quality Assurance providerto industries worldwide.
Through our network of more than 1,000laboratories and offices and over 42,000 people in more than 100countries, the Group is re-defining the industry with ourTotal
Quality Assurance proposition. We go beyond physical quality controlto provide total peace of mind through our innovative and bespokeAssurance, Testing, Inspection and Certification solutions for ourcustomers’ operations and supply chains. Intertek Total QualityAssurance expertise, delivered consistently, with precision, pace andpassion, enabling our customers to power ahead safely.
TotalQuality. Assured.
Visit http://www.intertek.com.

Role& Responsibilities

Thisposition is responsible for supporting the collection activities forthe
Shared Service
Center, North America, driving the collectionsteam to meet collections targets.

Lead a staff of collectors in the US, as wellsupport the outsourced collections team in India

Maintain collector dashboards to trackcollector performance

Main point of contact for all collectionsissues related to Houston Collections Team and Accenture Team.

Provide internal and external training forcollections team. Provide consistent and concise information toBusiness for collections issues when requested

Assist with escalation process for customerdisputes and ensure timely resolution

Regularly interact with Billing, Sales, andOperations departments to ensure efficient collections, resolvecustomer payment issues, maximize cash flow, reduce
DSO, andminimize bad debt write-offs

Identify opportunities to utilize third partycollection agencies more consistently

Coordinate the development& implementation of credit and collection policies andprocedures; analyze problems and formulate new collection procedures;and recommend changes in policy as needed, ensure that processes and responsibilitiesare clearly aligned and communicated

Support Accounts Receivable Manager,
NorthAmerica

Qualifications

Minimum five (5) years Credit and Collections experience

Bachelor’s degree preferred, however, college and/or equivalent experience will be considered

Proficiency with excel

Experience with high volume commercial collections, credit analysis, full cycle AR, preparing aging and bad debt reports, account reconciliation,cash application/posting, credit reports, write-offs

Strong leadership skills required

Knowledge, Skills & Abilities

Good Communications:
Excellent written and verbalcommunication

Hands-on Orientation:
The Company has a hands-on, problemsolving, team culture.
It is essential that the individual cango in and solve problems, coach & influence others to step up andcontinue the process.

Excellent ManagementSkills:
An individual thatcan inspire others within the company; someone with a “roll upthe sleeves” approach to getting things done.

Team Player: Desired qualities include strongcustomer service identification and the ability to work effectively in ateam

ERP Systems: Solid working knowledge of
ERPaccounting systems & reporting tools,
PeopleSoft a plus

About Intertek

Intertekoffers a salary and benefit package competitively placed within thelocal market. We promote a culture where motivated customer-orientedemployees can flourish, experience professional fulfillment and reachtheir highest potential. Medical, Prescription, Dental, Vision, Life, andDisability Insurance plans; 401(k)
Plan with company match; Paid TimeOff (vacation, sick, holiday); Flexible
SpendingAccount
(FSA);Employee Assistance Program
(EAP);
TuitionReimbursement; and more.

We arean Equal Opportunity
Employer and do not discriminate againstapplicants due to veteran’s status or on the basis ofdisability.
All qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex ornational origin.

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