Geek Squad Consultation Agent

What does a Geek Squad Consultation Agent do?
Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV, and getting paid for it, make you salivate? If you answered yes to any of these questions, congratulations, your dream career might be waiting for you at Geek Squad. We invite you to join our illustrious ranks.

A Geek Squad Consultation Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Consultation Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They coach the sales team, building trust and explaining services and technology to help meet all customer needs. Their knowledge of services, technology and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.

70% of your time you will:
* Engage customers using selling skills to provide solutions aligning with their definition of fix.

30% of your time you will:
* Work with the sales team, explaining services and technology to help them achieve business goals.
* Perform other duties as assigned.

What are the Professional Requirements of a Geek Squad Consultation Agent?

Basic Requirements:
* 3-6 months working experience

Preferred Requirements:
* High School diploma or equivalent
* Associate degree in general electronics or computer repair
* 1+ years retail or customer service experience
* 1+ years experience diagnosing or repairing PCs or consumer electronics

CRISIS INTERVENTION WORKER

Reporting to the Principal, the Crisis Intervention Worker will assist students with restoring behavioral stabilization during a crisis situation.
* Intervenes when students are in crisis using behavioral modification, CPI and other therapeutic approaches.
* Uses verbal calming techniques and approved physical intervention when necessary.
* Maintains daily documentation of interventions and on-going analysis of data.
* Collects behavioral data from student observations and prepares reports using data analysis.
* Participates in team meetings.
* Provides sub coverage as necessary.
* Maintains clean and organized work areas and common areas.
* Performs other duties as assigned.

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Education

BA or BS degree in Education, Psychology or Social Work or equivalent.

Experience

1-2 years experience working with students with developmental disabilities and behavioral challenges, such as self-abuse and aggression toward others.

Skills & Abilities

Crisis Prevention, behavior management, or TEACCH training preferred.

Other Requirements

Must be willing to be trained in: CPR/First Aid, CPI, SCIP, Choking Prevention.

Maintains appropriate and effective interpersonal relationships with team members, other staff, department members, supervisors, administrative staff, parents, and outside agencies and demonstrates the following skills:
* Open communication skills with others.
* The ability to self-evaluate.
* The ability to utilize supervision.
* Flexibility in all facets of the working relationship.
* The ability to both offer and accept assistance to/from others.
* The ability to learn and utilize team building strategies.
* Demonstrates respect for families and children we serve and promotes a positive school community and culture.
* Seek to find and offer solutions to problems.
* Demonstrate understanding of the various aspects and functions of our schools.
* Demonstrate a commitment to professional and education growth.
* Comply with all school policies and procedures and understands regulatory requirements.

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