Best Buy AT&T Expert

What does a Best Buy AT&T Expert do?

At Best Buy we deliver expert service at unbeatable prices all in a fun, high-energy, play-to-win environment that is unlike any other. The AT&T Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with AT&T products and services. The AT&T Expert must build quality relationships with retail consumers and provide them with relevant and memorable AT&T product demonstrations. The AT&T Expert provides full-service and solutions support to customers in the AT&T Experience. The AT&T Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell AT&T products and services within the Mobile Phone department.

A Best Buy AT&T Expert:
* Acts as a trusted subject matter expert, brand advocate and product champion for AT&T products and services.
* Actively engages customers using selling skills to increase sales of AT&T products and services in the designated AT&T Experience and, secondarily, in the Mobile Phone department.
* Takes complex technology and service plans and makes it simple for customers and other employees to understand.
* Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement in acquiring and using these products and services.
* They are patient, genuine and helpful while assisting customers in finding the right products and services.
* Demonstrates for each customer how finding the right products and services can enrich their lives.
* Works closely with the rest of the Mobile team to appropriately direct customers to other team members who can provide service to meet their specific needs.

What are the professional requirements for a Best Buy AT&T Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Best Buy Verizon Expert

What does a Best Buy Verizon Expert do?

At Best Buy we deliver expert service at unbeatable prices all in a fun, high-energy, play-to-win environment that is unlike any other. The Verizon Expert is responsible for creating a world-class shopping experience for our customers while meeting their technology needs with Verizon products and services. The Verizon Expert must build quality relationships with retail consumers and provide them with relevant and memorable Verizon product demonstrations. The Verizon Expert provides full-service and solutions support to customers in the Verizon Experience. The Verizon Expert is responsible for delivering profitability by achieving revenue, margin, solutions and operational targets. They also work closely with other employees to demonstrate, promote and sell Verizon products and services within the Mobile Phone department.

A Best Buy Verizon Expert:
* Acts as a trusted subject matter expert, brand advocate and product champion for Verizon products and services.
* Actively engages customers using selling skills to increase sales of Verizon products and services in the designated Verizon Experience and, secondarily, in the Mobile Phone department.
* Takes complex technology and service plans and makes it simple for customers and other employees to understand.
* Fields questions about product features and explains benefits to consumers in a way that is engaging and promotes excitement in acquiring and using these products and services.
* They are patient, genuine and helpful while assisting customers in finding the right products and services.
* Demonstrates for each customer how finding the right products and services can enrich their lives.
* Works closely with the rest of the Mobile team to appropriately direct customers to other team members who can provide service to meet their specific needs.

What are the professional requirements for a Best Buy Verizon Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Microsoft Expert

What does a Best Buy Microsoft Expert do?

The Microsoft Expert is responsible for delivering an end-to-end Microsoft Experience across all aspects of the Microsoft ecosystem. This role will achieve sales targets in revenue, margin, and solutions within the Microsoft ecosystem. This role ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers in the Microsoft ecosystem. Works closely with other employees to demonstrate, promote and sell a variety of exciting Microsoft assortment in and across the store to ensure customers’ end-to-end needs are met. The Microsoft Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations.

The Microsoft Expert is Microsoft and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Microsoft Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Microsoft ecosystem with sales consultants throughout the store.

What are the Professional Requirements of a Best Buy Microsoft Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Best Buy – Sprint Expert

What does a Best Buy Sprint Mobile Expert do?

The Sprint Mobile Expert is responsible for delivering an end-to-end Sprint Experience across all aspects of the Sprint ecosystem. This role will achieve sales targets in units, revenue, margin, and solutions and ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers. The Sprint Mobile Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations. They are Sprint and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Sprint Mobile Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Sprint ecosystem with sales consultants throughout the store.

Job responsibilities include:
* Engage customers using selling skills to complete sales, drive profitable growth and achieve their Sprint/individual goals with a focus on providing sales support in the department.
* Use innovative customer engagement and creative sales techniques to increase sales of Sprint Ecosystem products throughout the store. Able to take complex technology and experiences and make it simple for customers and other employees.
* Field questions about product features and explains benefits to consumers to engage and excite them by showing how the right products can enrich their lives.
* Maintain a high level of product knowledge within new technology, mobile product, advanced experience zone product and across the Sprint ecosystem.
* Support Sprint sales readiness to service customers throughout the day; primarily ensuring Sprint display maintenance and verifying in-store product assortment/pricing.
* Communicate general maintenance needs to Merchandise Team who will have primary responsibility daily for merchandise standards and clean/bright.
* Act as trusted subject matter expert, brand advocate, and product champion for Sprint product assortment.
* Coach store employees to elevate knowledge of offerings and improve confidence in selling Sprint solutions to customers.
* Direct interaction and constant feedback on new and existing product, and customer engagement through calls and in person with Sprint partner and market teams.
* Provide weekly insights and experiences, performance of the Sprint Experience, promotions, and sales best practices.
* Interact with other Sprint Experts across the U.S. on best practices.

What are the Professional Requirements of a Best Buy Sprint Mobile Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

LG Experience Expert

What does a Best Buy LG Experience Expert do?

This LG Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the LG ecosystem. This role works closely with customers and other employees to demonstrate promote and sell a variety of exciting LG products in the Home Theater Zone and across the store to ensure customers end-to-end needs are met.

As the Specialized Vendor Home Theater Expert you will:
* Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.
* Primarily serves customers in the LG Experiences with a friendly and personable attitude, applying selling skills.
* Use innovative customer engagement and creative sales techniques to increase sales of LG ecosystem products in the Home Theater Zone and Home Theater Department.
* Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the LG ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
* Maintain departments merchandising and readiness to service customers throughout the day.
* Make complex technology simple for clients to understand and see unique value.
* Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
* Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.
* Provide knowledge transfer and training of peers and sales consultants on LG Home Theater products. Be an advocate for LG Home Theater products.
* Direct interaction and constant feedback on new and existing product and customer engagement through calls and in person with vendor partner and market teams.
* Provides weekly insights, experiences, performance of the LG Experiences, promotions and sales best practices.
* Interacts with other LG Experience Experts across the U.S. on best practices.

What are the Professional Requirements of a LG Experience Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Smart Home Expert

What does a Smart Home Design Expert do?

The Smart Home Design Expert is responsible for delivering an end-to-end Connected Home Experience across all aspects of the Connected Home ecosystem and Vivint product assortment. This role will achieve sales targets in revenue, margin, and solutions within the Connected Home ecosystem and Vivint Smart Home Security product offerings. The Smart Home Design Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations. The Smart Home Design Expert is Vivint and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value.

Job responsibilities include:
* Engage customers using selling skills, to complete sales, drive profitable growth and achieve their Smart Home Security/individual goals with a focus on providing sales support in the department.
* Use innovative customer engagement and creative sales techniques to increase sales of Smart Home products and drive sales of the Vivint Smart Home Security system.
* Able to take complex technology and experiences and make it simple for customers and other employees.
* Field questions about product features and explains benefits to consumers to engage and excite them by showing how the right products can enrich their lives.
* Maintain a high level of product knowledge within new technology, connected devices, security and across the Smart Home ecosystem.
* Support Smart Home sales readiness to service customers throughout the day; primarily ensuring Vivint zone display maintenance and verifying in-store product assortment/pricing.
* Act as trusted subject matter expert, brand advocate, and product champion for Vivint product assortment.
* Coach store employees to elevate knowledge of offerings and improve confidence in selling Vivint Smart Home Security solutions to customers.
* Direct interaction and constant feedback on new and existing product, and customer engagement through calls and in person with Vivint partner and market teams.
* Provide weekly insights and experiences, performance of the Vivint Smart Home Security, promotions, and sales best practices.
* Interact with other Smart Home Design Experts across the U.S. on best practices.

What are the Professional Requirements of a Smart Home Design Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Samsung Experience Expert

What does a Samsung Experience Expert do?

This Samsung Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the Samsung ecosystem. This role works closely with customers and other employees to demonstrate, promote and sell a variety of exciting Samsung products in the Home Theater Zone and across the store to ensure customers end-to-end needs are met.

As the Samsung Experience Expert you will:
* Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.
* Use innovative customer engagement and creative sales techniques to increase sales of Samsung ecosystem products in the Home Theater Zone and Home Theater Department.
* Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Samsung ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
* Maintain departments merchandising and readiness to service customers throughout the day.
* Make complex technology simple for clients to understand and see unique value.
* Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
* Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.

What are the Professional Requirements of a Samsung Experience Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Microsoft Expert

What does a Best Buy Microsoft Expert do?

The Microsoft Expert is responsible for delivering an end-to-end Microsoft Experience across all aspects of the Microsoft ecosystem. This role will achieve sales targets in revenue, margin, and solutions within the Microsoft ecosystem. This role ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers in the Microsoft ecosystem. Works closely with other employees to demonstrate, promote and sell a variety of exciting Microsoft assortment in and across the store to ensure customers’ end-to-end needs are met. The Microsoft Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations.

The Microsoft Expert is Microsoft and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Microsoft Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Microsoft ecosystem with sales consultants throughout the store.

What are the Professional Requirements of a Best Buy Microsoft Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

Sony Experience Expert

What does a Best Buy Sony Experience Expert do?

This Sony Experience Expert ensures Best Buy delivers a world-class end-to-end experience across all aspects of home theater products with emphasis on the Sony ecosystem. This role works closely with customers and other employees to demonstrate, promote and sell a variety of exciting Sony products in the Home Theater Zone and across the store to ensure customers end-to-end needs are met.

As the Specialized Vendor Home Theater Expert you will:
* Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.
* Use innovative customer engagement and creative sales techniques to increase sales of Sony ecosystem products in the Home Theater Zone and Home Theater Department.
* Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Sony ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.
* Maintain departments merchandising and readiness to service customers throughout the day.
* Make complex technology simple for clients to understand and see unique value.
* Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
* Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.

What are the Professional Requirements of a Sony Experience Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services

SONY EXPERIENCE EXPERT

What does a Best Buy Experience Expert do?

The Experience Expert ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. You will provide velocity and solution support to solve customer needs to ensure that no customer is left unserved or underserved.

As the Experience Expert you will:
* Engage customers using selling skills to build complete, connected solutions while maintaining a balance of high velocity and high service.
* Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).
* Support sales strategies in partnership with the Sales Manager to achieve operating results, growth objectives, and overall financial performance goals.
* Engages customers using selling skills, to complete sales, drive profitable growth and achieve their individual goals with a focus on providing sales support in all related digital products.
* Uses innovative customer engagement and creative sales techniques to increase sales of related Digital Imaging products.

What are the Professional Requirements of a Experience Expert?

Basic Qualifications
* 1 year of experience in sales, customer service or related field
* Ability to work successfully as part of a team
* Ability to work a flexible schedule inclusive of holidays, nights and weekends

Preferred Qualifications
* Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
* 1 year sales experience
* 1 year experience working with consumer electronics products/services