Club Coke Account Manager

OVERVIEW

The Club Coke Account Managers focus will be driving sales and facilitating growth in the top Small Store Convenience Retail independents and small chains within their area of responsibility. The primary objective is to utilize the skills of relationship management, sells and execution, and analytical/price package management to drive profitability in volume and market share in the Convenience Retail Channels.
This role will be responsible and accountable for having an immediate and sustained positive impact on sales execution, RED (Right Execution Daily) scores and space growth in these accounts.

RESPONSIBILITIES
* Lead the sales organization to deliver business plan goals.
* Grow the number of customers participating in the Club Coke Process in order to expand our space and reach within the small store segment.
* Improve RED execution in our outlets and achieve the Look of Success in the local chain and independent small store market.
* Establish a management routine that ensures Cross-Functional collaboration: Logistics/Warehouse, On-Premise, Tech-Ops, and all Corporate functions.
* Regularly collaborate with territory and local Account Developers and DSM resources to inform them of all promotional activity. Provide input and direction regarding merchandising and set configuration to maximize revenue.
* Own Customer Relationships and Growth.
* Strengthen relationships through collaboration and sharing of results and best practices within our industry.
* Clearly communicate local customer plans to our partners.
* Clearly lay out expectations for how we manage our customer partners face to face and at the appropriate levels.
* Follow the Small Store Segmentation plan to ensure that visit and sell to customers push productivity improvement and drive value in all we do.
* Uphold our Purpose Statement every day.

REQUIREMENTS
* A minimum of 7 years of sales leadership experience
* Excellent selling skills; must have a Hunter mentality.
* Excellent communication skills.
* Change management skills and experience.
* Commitment to Excellence and holding team to highest of standards.
* Strong leader of people that gains buy-in effectively and ethically.
* Willingness to make tough decisions for the betterment of our company.
* Must have a thorough knowledge of all facets of a sales operation (Bulk Delivery, Conventional Delivery, On-Premise, Customer Development and Warehousing), and the ability to manage and teach all of these areas.
* Must possess advanced analytical skills.
* Prior P & L management and budgeting experience.
* Thorough understanding of the price volume equation.

CCBCC is an equal employment opportunity employer

Representative, Senior Wine Club

Job Description

Job Responsibilities

* In partnership with DTC Manager / DTC Director, develop annual wine club shipment plan to meet or exceed revenue and gross profit targets
* Work with Tasting Room Manager to develop annual event plan
* Work directly with Tasting Room staff to continually explore and identify ways to grow club channel (e.g. acquisition efforts)
* Manage member database and mailing list, including cancellations, special requests, etc.
* Enter new wine club members into database with complete and accurate information
* Update customer information as requested
* Develop newsletter in coordination with marketing, including tasting notes, recipes, special promotions and feature articles
* Assist with food and wine pairing suggestions to be included in club letter
* Assist with coordinating inserts and mailings as needed
* Respond to all phone calls, e-mail and voicemail messages in timely fashion
* Assist with club event execution including tastings, pick-up parties and release events.
* Prepare all pre-shipment tasks (including running batches, notify customers of pending orders and return shipments and maintaining low credit card decline rates via email and phone communication)
* Make recommendations for wine selections in club shipments
* Monitor all Wine Club collateral materials used by other tasting rooms
* Stage all will-call shipments for club
* Monitor and stay within compliance laws, reciprocal states, shipping requirements for all order fulfillment
* Deliver additional sales through upsell opportunities for increased revenue to achieve monthly goals.
* Maintain a positive relationship with Winery staff and provide necessary wine club communication for knowledge sharing and increased sign ups.
* Provide backup as requested for other team members as directed by supervisor.

Minimum Qualifications

* Applicant must have 3-5 years of experience in the wine or retail industries, specifically wine club/loyalty programs and customer service experience.
* Must have at least two years of college experience.
* Professional manner and exceptional customer service skills a must.
* Excellent interpersonal skills with emphasis on communication and follow-up.
* Strong organizational skills including exceptional attention to detail and goal-oriented.
* Must be hands-on and able to handle multiple tasks simultaneously with minimal supervision.
* Relaxed, friendly and professional demeanor in person and on the telephone
* Fluent computer skills with experience using Microsoft Office Suite, ShipCompliant, and order management systems (ie. Vin65, Wine Direct).

Physical Requirements/Work Environment

* Must be at least 21 years of age.
* Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location
St. Helena, California

Additional Locations

Job Type
Full time

Job Area
Hospitality & Retail

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).